Lab 6.1 - create test data

[GiovannaD]

Step 1. Navigate to all> HHD > Incidents and Inquiries

When searching for HHD under the all menu it is not returning any results! Seems like I might've missed a step in a previous lab! Or something has not saved.

Any suggestions?  

[GlideFather]

Hi Giovanna,

can you please share any screenshot to understand it better?

What course is this related? I only see Lab 6.1 but what course is that?

Also, try to continue, the labs must be completed from 80 % to finish the whole training and if it is not a prerequisite to some future tasks, you can skip it.

When you click on validate task, you will might get some details in case you missed something to complete..

[EagerBeaver]

Hi @GiovannaD,

I remember when doing the ServiceNow Administration Fundamentals module, there was lab that stepped through creating an application called HHD and adding a custom list view that filtered down to HHD incidents.

If you have followed the previous lab steps in the same instance (lab or PDI) I imagine this HHD application should be present in the all menu.

Could you check the previous lab steps to see if the above steps are familiar?

In agreement with @GlideFather's comment, if you can let us know what module this Lab 6.1 resides in, we'll have the necessary context to be able to assist further.

Thanks!

- EagerBeaver

[VirajM]

Hi @GiovannaD ,

You have to create the HHD in the very beginning of the SNAF course. Since you are still at the starting part of this course, I would encourage you to start from scratch and follow the step-by-step guide in the eBook