We have a catalog item and when request is approved, it will create Story. Then when Story is Closed, it will create Change request. Change request is created, but there is an error: Conditon 'Condition: current.u_customer.changes()' in business ru...
My user table is a hot mess right now and there are duplicates lying around. If you are curious to read my investigate thesis, I have attached a PDF doc herewith, to understand where I am coming from, but my basic question is the one in the subject a...
Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.
There are a number of ways of doing this and you forget where to do this every time you are asked to check it You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is: ua_instance_state....
Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Hello Community, Is there a way to reopen a case once it has been cancelled?
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?
Can anyone advise on the domain service-nw.com? Is this related to/used by ServiceNow in any way? Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...
How can a report be generated to show all the users who viewed a specific record within our instance? Even if they didn't add notes, or altered the record (which would add to the activity), how can I build a list of any user who simply looked at the ...
Hello all, I have a requirement, in a list view, I want to make a field (u_enable) editable to only one Assignment group, On the form view, I have written a UI policy to show the 'Enable' field and make it mandatory, if the Assignment Group is some a...
I would like to hide the filter on the list screen when a specific view is used.It is possible to omit the filter in the list control or control it by role, but is it possible to hide it depending on the view?
I have a table that contains employee data by plant. When I select 'plant' on a catalog item form I want the QC Manager, Plant Accountant, and Shipping Manager fields to auto populate. My script include tests out correctly and returns the corre...
I have created a custom field A in the user table.*Custom field is a string.Create a module for the user table.Set a filter condition in the module: "Show records that have the same value as custom field A for the logged-in user."How can I set this?