Major Incident Workbench Communication Task question

tomlm13
Tera Contributor

Hi,

 

I am attempting to configure some email templates for use with Communication Tasks in the Major Incident workbench. I was able to create the Plan Definition and Tasks, and they are visible in the workbench, however when I modify the table associated with the template being used the Compose button gets removed. This appears to be correlated with the fact that in the Incident Communication Task form under Related Links the Email channel has not been added. I can do this manually and the Compose button will appear, but I don't understand how to make sure it is added by default. 

 

This behavior only occurs when I change the Table the template is referencing from Incident Communication Task to Incident. I am doing this because I am attempting to reference fields from the Incident itself that are not present in records from the Comm Task table. I will provide screenshots:

 

Task bench viewTask bench viewForm viewForm viewProblem TemplateProblem TemplateWorking TemplateWorking Template

 

 

1 REPLY 1

Jason Thomas
Tera Expert

From the email client template, you can dot walk to the incident.

 

For example

JasonThomas_0-1692340317427.png