Hello @Sheetal_2023,
Banner notifications are a way to display messages to ServiceNow users in the Service Portal or the Next Experience. You can use banner notifications to inform users about important announcements, such as maintenance windows, outages, new features, or events.
To create banner notifications in ServiceNow, you need to activate the Service Portal Announcements plugin (com.glide.service-portal.announcements) or the Next Experience Announcements plugin (com.glide.next.announcements) depending on which interface you want to use. These plugins allow you to create and manage announcements that can display in a banner or a widget on the Service Portal or the Next Experience.
You can also define the display style, display location, display order, and user criteria for your announcements. For example, you can create an announcement that only shows up in the Employee Center for users who belong to a certain group or role. You can also customize the background color, foreground color, and text alignment of your announcements.
To send the notification in an email message, you need to create an Email Notification record that is triggered by the creation or update of an announcement record. You can use the Announcement [sp_announcement] table as the table for your email notification and define the conditions and recipients for your email message. You can also use variables to include information from the announcement record in your email message.
Here are some web resources that might help you with creating banner notifications and email notifications in ServiceNow:
Hope this helps.
Kind Regards,
Swarnadeep Nandy
