Completing a task for my CSA
I don't have a question, but just posting a comment as a task I need to complete for my CSA training.
Forum Posts
Not able to impersonate user, the list is empty
Hi, I am not able to impersonate users, the list is empty. Can anyone help me to solve this issue??
Role required to indent project tasks in project workspace
Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...
Kafka Topic Not Showing as Active After Deployment – Best Practices Needed?
Hi everyone, I’ve run into a puzzling issue with Kafka topics in ServiceNow and could use some insights from the community. Here’s what’s happening: I created a new Kafka topic in our dev environment and bundled it into an update set for deployment t...
Open another request form in Portal
Hello everyone, Good morning.On the service portal, If I navigate to Hardware category, and click on a request tile, it should redirect me to some other form of different category. Can you tell me how can I do this please? Regards,Lucky
VRM repeating assessments report
We need a report that will show the number of upcoming repeating assessments by month, over the next year. Does anyone know how to configure this?
When cancelling a RITM, the cancellation reason does not populate to the ticket
Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...
Restricted itil role
Requirements:Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted. Steps taken:- Created iti_restricted role.- Compared permissions from itil and added ...
HR cases in portal search results
Hi experts,we have created AI search source to display HR Case on the portal search results.We also configured AI search result action to navigate to our ticket page but still cases are opening in Native UI.How can we fix this issue. TIA
Resolved! Document Management Permissions for Group allowing non-group members to view document
Hi, We have implemented the Document Management system in our ServiceNow instances. We are running Xanadu patch 6. When we create a document and try to restrict the document by Group Permissions, others outside the group can view, edit and delete the...
VTB Labels - Is there a way to have specific VTB labels that are only visible on specific VTBs?
Want to create labels for my specific VTBs, but are not visible to everyone in the system
Resolved! Help removing an email with PHI from incident activity
Does anyone have any advice on how to remove an email received from the activity notes in ServiceNow? A user replied to an email and we need help to find the record in Servicenow to remove it because it contains phi. We can find the record in the his...
Resolved! Base/Simple Idea Management
How do you provide edit access to the base version of Idea Management (without Agile/Demand)?
Not receiving the incident table records into Mulesoft
I am trying to retrieve the on new records using the ServiceNow connectors in the MuleSoft.I provided the SOAP and itil access to the users but still when I created the records I am not receiving the records, can you please help me
HR Agent Workspace - Agent Assist "Search as Opened for" - How is it used?
Hello All,I'm trying to understand the feature in the HR Agent Worspace that is in the Related Search Results.My expectations as reading the feature "Search as Opened for" I expected that the agent taking care of the HR Case will get access to knowle...
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