We have some users who are struggling to see some attachments on an incident. They're ITIL users and other users with their permissions can see the missing attachments. When impersonating the affected users (in an incognito window to avoid any cached...
When I upgraded, the subflow "Critical Update Instruction Flow" remained in a waiting state.After investigating the cause, I found that it seems to be related to the Critical Updates[sn_critical_update] record and the Flow Data[sys_flow_data] record....
SysAdmin
Hi Everyone, I am facing an issue.User is unable to access Client Scripts. There are two read ACLs present on sys_script_client table, and although the required role is assigned, access is still being blocked.The challenge is that granting the client...
Hello, If you are given a new ServiceNow instance, you will likely have to set up various things to make it available to users.How do you record the contents of the configuration?Taking screenshots of everything or writing them down with Word or Exce...
I have changed the download link for attachments to "View".However, files with the "zip" extension cannot be viewed and are instead downloaded.I understand this specification because it is stated in the product documentation.However, it is not so goo...
Create a catalog item withe following details:Item name : Add User to a GroupVariables:1. Please select the user. ( it should show list of all the active users so that we can select one )2. Select the Group. ( it should be showing all the active grou...
Hello all,I'm losing my mind over the apparent inability to set a "Yes/No" variable as a parameter in an ATF for testing a service catalog item. Just to be clear, this is when trying to set as a Parameter Variable, as we have different approval rout...
Does anybody know if the upcoming changes related to Platform Analytics Migration will effect the user experience for creating dashboards & reports?I am hoping no, because we use Performance Analytics, and my understanding is that we cannot opt out o...
Good Morning, I have the current scenario being asked of our team for on-call scheduling and I'm not sure fully how to implement: Team A already has a 24/7 on call schedule, however currently that is only used for who to callWe want to add another af...
We’re running into a major issue with Performance Analytics in a domain-separated instance (Xanadu). Our CSM cases live in external customer domains, and while we see ITSM/Agile KPIs fine in our internal domain, we can’t see any CSM case-based KPI sc...
During the upgrade, a subflow called "SC Best Practice Flow" was executed but remains pending.When I check the actions, the first action, "Create Flow Data," is pending.I looked into this flow and it appears to be related to a record in the "Flow Dat...
I would like to know if a record is kept of records imported from XML on the list screen.I would like to know who imported the records and when it was executed.
I have a user that wants read only access - to view tickets submitted and/or fulfilled by a particular group. If I give that user read-only access, they can no longer submit tickets on the service portal. There has to be a way around this. What am...
According to AT&T, they are going to be retiring the email to text and text to email capabilities. Support article: https://www.att.com/support/article/wireless/KM1061254/ We have a case open with support, but curious if anyone has any official word ...
