new CSA looking for learning paths for success
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‎10-25-2024 12:42 PM
Newly minted CSA looking for the right courses for success...any suggestions?
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‎10-26-2024 07:54 AM
Hi @cundiff1030
Suggested Courses for Newly Minted CSAs:
- ServiceNow Fundamentals: Build a solid foundation in ServiceNow features and functionalities.
- Advanced System Administration: Learn advanced tasks and platform management.
- ServiceNow Scripting: Gain skills in client and server-side scripting for customization.
- IT Service Management (ITSM): Understand ITIL processes and their integration with ServiceNow.
- Performance Analytics: Learn to create reports and dashboards for effective data analysis.
Additional Resources:
- NowLearning: Explore tailored learning paths: NowLearning
- ServiceNow Community: Engage with professionals and ask questions: ServiceNow Community
- ServiceNow Developer Portal: Access documentation and tutorials: Developer Portal
Focusing on these courses and resources will set you up for success in your new role! Let me know if you need more information!
If this is helpful for you, please mark it as helpful and don’t forget to leave your comments!
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‎10-26-2024 01:15 PM
This infographic does a good job of simplifying the NowLearning information, but it omits the Journey piece. Check that part out on NowLearning as well.
servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/infographic/learning-paths.pdf
