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not able to view View workbench in incident management

karan15
Tera Contributor

‎06-18-2023 08:37 PM

hi 

I have installed incident communication plugin and have set up communication plan etc , give the conditions as well (if incident is P2) however am not able to see View Workbench as per in screen shot from video i followed to create it 

 

Please help 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-19-2023 11:18 AM

Hi Mate,

 

Greetings!!

Try to repair the plugins , also check any base plugin need to repair for this. I had similar issue 2 years back and just repairing plugin it works. Also check OOTB configuration or user role to view workbench.

 

Hi mate,

 

Now a days it is very common issue and many are suffering from this. Better release this instance and take a new one and also take regular back up of your PDI.

 

Mark my answer helpful/ solution accepted if it serves the purpose.

 

Regards

Atul

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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