not be able to resolve the incident if change record mentioned in change request field is not closed

[namratapati]

user should not be able to resolve the incident if change record mentioned in change request field is not closed.

[Dr Atul G- LNG]

Hi @namratapati 

https://www.servicenow.com/community/developer-forum/user-should-not-resolve-incident-if-change-reco...

usiness Rule (BR) should be on the Incident table.

Before Update:

• Condition should be:
  • Change is not empty
  • Change.state is Closed
  • State changes to Resolved

You don't need to enable the advanced options.

In Actions, select Abort Action and provide the message you want to display.

[Anand Kumar P]

Hi @namratapati ,

Check for before insert business rule restricting user should not be able to resolve the incident if change record mentioned in change request field is not closed.

https://www.servicenow.com/community/itsm-forum/prevent-incident-from-getting-closed-until-the-assoc...

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[SN_Learn]

@namratapati ,

Create a new Business rule on [incident] table:

Before update with the below conditions:

Then under the 'action' tab, select the 'abort action' and 'add message'(modify the message as per your requirement)

This could also be achieved via Script but OOB no code way is suggested.

[Ankur Bawiskar]

@namratapati 

it should be an easy requirement with before update BR on incident.

What did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.