Switched to UI16 on University Learning Instance, Unable to switch back to Next Experience

[anurampalli]

hi there!

This is funny. But, I was going through "Form Builder" for Incident record and noticed that the Knowledge Based article search is enabled in the default form view for Incident table but I couldn't find how it was configured. A line of text mentioned the configuration was only available for U16 and earlier versions. So, I switched to U16 by setting the value of glide.ui.polaris.experience to false in sys_properties table.

I did not find how the knowledge search was configured. I decided to switch back to Next Experience and continue with labs. So, I reset the value of glide.ui.polaris.experience to true. However, I still see the U16 style home page and not the Next Experience user interface.

Anyone else encounter this issue? any pointers to resolve it?

Thank you in advance

[Chaitanya ILCR · Accepted solution]

Hi @anurampalli ,

try to clear the browser cache and do cache.do and log out and log back in 

if you are still facing the issue just double check on the property

also see the below thread and the comments 

https://www.servicenow.com/community/servicenow-ai-platform-articles/allow-users-to-switch-between-n...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya