I want to auto-populate short description and description from Service Catalog page with maintain items to add some fields. So as you know, after submitting the request from service catalog page, first request is created and in that request, request ...
When certain Incident or RITM form fields are updated/changed, I would like that update record to be made available on the work notes and/or additional comments. Does anyone have an idea how to achieve this task?
Hello All I have been given a list of over 200 VIP's that need to be enabled how can I do this in bulk, also we tend to have a few VIP's added almost weekly is there a way to automate the process please?
Hi, I am trying to create an approval record from a script in a UI Action, but I cannot get it to create with all the field values submitted. When I run the following script from the UI action it creates the approval record but only sets fields ‘stat...
I'm looking to find all users that have assigned roles that were not inherited by a group. Is there an easy report or export that can show all these users and the roles they have been individually/uniquely assigned?
Hello, I have created a new Topic within the Employee Taxonomy but it is not showing on the EC.Any idea what could be causing this?Thanks in advance!
Hi, We are currently using Agent Workspace with Agent chat, but we've noticed that there is a better version of it, called Service Operations Workspace. As far as I understand the SOW seems more flexible and compatible with the Next UI and dark mode,...
Hi all, We are upgrading our instances from San Diego to Tokyo within the next week. To get a general/ballpark idea of the number of skipped changes I upgraded my PDI from San Diego to Tokyo... I was alarmed to see 382 P2 skipped changes and 52 P5 ...
I am creating a catalog item that is fairly simple for system access. The user picks the system and has a text field to provide the access level/details. Very similar to one we create for request a badge but the workflow is automatically completing...
Testing for browser compatibility is a crucial step in the creation of any website. It guarantees that the website functions and appears the same way across various browsers, gadgets, and operating systems.Cross-browser compatibility tests are essent...
How to make request item auto-close after submission or creation?No certain number of days, just upon submitted.
Hello I have a requirement where i need to insert survey responses in custom table when survey is submitted. So i have created after business rule on "asmt_assessment_instance" table and condition is state changes to completed. i am writing below scr...
Upon clicking the UI action Publish on a Knowledge Article record in Tokyo, there is a new confirmation box that pops up asking 'This article may be visible to unauthenticated users after it is published. Do you still want to proceed?' I want to supp...
Hi Everyone, After I performed a clone from Prod to Dev, our dev instance redirects to the following urls and will continue in a loop This is the url used that has always worked and currently does not.https://company.service-now.com Below are the url...
Hi Everyone, While working on instance security center to improve our compliance score, one of our high recommendations is the glide.security.url.whitelist" property.Do we need do use "glide.security.url.whitelist" property and if so what should the ...
