notification for incidents, without being part of service now email delivery list

getkumarviv
Tera Contributor

Hi There, 

 

i have a requirement where one of the leadership members wants to be notified for any incident that is created for any service now assignment group but the user does not wants to be added to the email delivery list that is added for that particular assignment group. 

 

appreciate any guidance here

 

thanks 

vivek 

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @getkumarviv 

 

If that is case you need to hardcode that user in the notification

 

AGLearnNGrow_0-1744809163033.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

JenniferRah
Mega Sage

That leader can "subscribe" to the notification if it's a Subscribable one.

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @getkumarviv 

 

If that is case you need to hardcode that user in the notification

 

AGLearnNGrow_0-1744809163033.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

JenniferRah
Mega Sage

That leader can "subscribe" to the notification if it's a Subscribable one.