Resolved! Approval comment
I want to add the comments given in an approval record to record on the approval for field.
Forum Posts
Resolved! TOKYO: Is it possible to hide the 'Workspaces' menu for all users on Tokyo?
Hi All, Quick question, would it be possible to hide the below 'Workspaces' menu tab for all users on Tokyo, somehow?In theory, the following article suggests it should be but presumably there is a protection policy making it read-only as I am unable...
What is the best way to remove unnecessary data from sys_audit
In our instance, there were a lot of custom tables added in the past and a lot of custom columns added to out-of-box tables. Most of these custom tables and columns were, unfortunately and unnecessarily, audited. As a result, sys_audit has grown to n...
Resolved! Need to rename the standard template name.
How can I rename the standard change template name as highlighted in the given image?Please help.
Resolved! User report with group membership
Hi Everyone,I'm after some advice on how to configure a report showing users that meet a certain criteria, which also shows which groups they are a member of. The user criteria is all fine, it is just how to include the group memberships which I am u...
Unable to create an Incident - You're either not authorized or the cart is invalid.
I have admin access. Please help me on the below issue.. One of the users telling me that not able to create an Incident.When clicks on 'New', the message 'You're either not authorized or the cart is invalid' pops up (Please refer the attached). But...
Transform Map scripts - best practise?
Dear All, I have a Transform map that is used to create contacts against accounts in our CSM system, the transform map has account numbers and contact details. Now I have an onBefore script that is used to check certain conditions: - does the contac...
Major Incident-Post Major Incident Review
We are trying to improve our Major incident process and I would like to ask what other companies are doing for post Major incident review process. Example: We have a major incident (MI), it has been resolved and we have closed the MI ticket. We th...
Resolved! New Module
Am fairly new to ServiceNow and wondering how to create a new module that lists records from a table that are assigned to me.
Want to force custom URL instead of service-now.com URL
We have used ServiceNow's custom URL feature to create a custom URL for our instance, so instead of https://myschool.service-now.com, we can use https://servicenow.myschool.edu. However, ServiceNow doesn't force that URL, so users can still opt to us...
Resolved! Notification When Inbound Emails Stuck in Queue?
Hello, We currently have our instance setup with inbound actions to automatically convert inbound emails to their respective applications, thus creating a ticket. Following recent issues, we realised that on occasion these emails were not processing ...
Resolved! Restrict itil role to view only request s they submitted for a specific catalog item.
Hello - I have a specific catalog log item that I need to restrict users with the itil role to view only requests they submitted. I've tried created and read ACL on the sc_request_item as well as a business rule and nothing works.I was able to restr...
Show data on a form from another table
I'm trying to pull related data from one table onto the form for another table. I've been reading over previous similar posts but still having trouble. I'm new to scripting so I can't quite interpret what I'm reading to adapt it to my needs. Here's w...
Resolved! Set Password -UI Action
How can I grant access to other users than admins to use the Set Password -UI Action on the user form? For instance could be the user_admin role. Currently it only says "Security constraints prevent access to requested page", when a non-admin user tr...
Empty fields when exporting report to excel. ServiceNow Rome
Hi, I have created a report and it shows everything I need in Service Now itself, however when I export the report to an excel document multiple records are missing data in the Assigned To field even though the record is assigned to someone. Data is ...
