notification for incidents, without being part of service now email delivery list

[getkumarviv]

Hi There, 

i have a requirement where one of the leadership members wants to be notified for any incident that is created for any service now assignment group but the user does not wants to be added to the email delivery list that is added for that particular assignment group. 

appreciate any guidance here

thanks 

vivek 

[Dr Atul G- LNG · Accepted solution]

Hi @getkumarviv 

If that is case you need to hardcode that user in the notification

[Dr Atul G- LNG · Accepted solution]

Hi @getkumarviv 

If that is case you need to hardcode that user in the notification

[JenniferRah · Accepted solution]

That leader can "subscribe" to the notification if it's a Subscribable one.