PDI Error when accessing

[pieterneveling]

My apologies if this on the wrong forum. Still learning here. 

When i try to create a new PDI, it gives the following error. Any suggestions on how to get this. 
Currently doing a training course, and it directs me to create a PDI. However, this is what i get when clicking on the Start Building button. 

I initially thought that i was too much in a hurry, but left if now over the weekend, and still get the same error when trying to open the PDI. 

Your guidance will be appreciated

thank you

[Dr Atul G- LNG · Accepted solution]

Hi @pieterneveling 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. Select Change User Role.

4. Change the role from AES to Admin.

5. Save your changes.

6. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Workaround:

If it's still not working, try this workaround:

• Assign the admin role

• Log out and log back in

• Then assign the AES role

• After that, reassign the admin role

This sequence has worked in some cases.

[Dr Atul G- LNG · Accepted solution]

Hi @pieterneveling 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. Select Change User Role.

4. Change the role from AES to Admin.

5. Save your changes.

6. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Workaround:

If it's still not working, try this workaround:

• Assign the admin role

• Log out and log back in

• Then assign the AES role

• After that, reassign the admin role

This sequence has worked in some cases.

[pieterneveling]

Sir, you are a master. 
I appreciate your help. It worked like a charm. 

Thank you very very much. 

[Nikhil Bajaj9 · Accepted solution]

Hi,

Naviagte to developer site and login. Click on the arrow next to username and see options in the middle. Click on Change user role and change role as - Admin and relaunch the PDI and see.  If it is not workign then repair Studio plugin or try to get a fresh lower version PDI.

Regards,

Nikhil Bajaj

[pieterneveling]

Thank you very much.