performance analytics for Incident trend analysis

[karan15]

hi 

i want to ask and check if anyone has used PA for incident trend analysis 

For E.g to check which incidents or issues are repeat or tickets logged for same issues in last 3 months etc

this is to ensure that we get help in pro active problem management 

[AndersBGS]

Hi @karan15 ,

The questions you have asked is a two side question. 1st, yes, I have configured PA for incident trend analysis. 

Second, it's really based on how you can club the incidents together? Does it comes from alert, should they be clubbed together based on that they refer to the same problem ticket? or why should the different incidents be grouped? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[karan15]

thanks , i wanted to club them together from business services or short description 

[AndersBGS]

Hi @karan15 ,

Ok, and why you try to do this where do you face issues?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders