Problem with Email Client in Custom Workspace

devojt
Tera Contributor

‎10-10-2024 08:34 AM

In CSM we have a table, which is extended from the 'Task' table.
On the dictionary collection for our table we have added the 'email_client=true' attribute.

The 'Compose Email' button is visible and the compose section on our form also shows the email client part.
 
Email Client Screen Shot 1.png
Problem happens, when we click the 'Compose Email' button, where we get this error on the 'target record' field -> 'Select a Target Table before modifying this field.'

I am sure that this is a due an error or missing configuration in our custom workspace. I get the same error, when opening an Incident in this workspace. But if I open it in the Service Operation Workspace everything is okay,
 
Does anyone know, how resolve this problem?
 
 
Email Client Screen Shot 2.png
Does anyone know, how resolve this problem?
 
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2 REPLIES 2

Akash4
Kilo Sage

‎10-15-2024 08:47 AM

Hi Devojit,

Try verifying in the Email Client Template - for Table if it exists. Since, templates for emails can exist even without Table names. If this does not exist then you can do Insert & Stay on the Email Client Template to create a new one with less order given on this for your target table in this situation (this will ensure anyother areas where the original template is used will not be impacted)

 

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Jan Thomsen
Tera Contributor
In response to Akash4

‎10-15-2024 09:51 AM

Hi Akash


Thanks for your input. 

This link actually resolved my issue :-). See input from Lasse Urhamar
https://l.workplace.com/l.php?u=https%3A%2F%2Fwww.servicenow.com%2Fcommunity%2Fgrc-forum%2Femail-cli... 

 

BR
Jan

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