Query about approval notification

Merza Lyn
Mega Guru

We have a common notification for requested item approval ('Requested Item Approval Requested').

From this workflow, there is a 2nd approval and a custom notification.

Is it possible to block the common notification for approval on that 2nd approval (red circle).

I want only the custom notification (red arrow) to be sent to the 2nd approval.

 

MerzaLyn_0-1713748972750.png

 

3 REPLIES 3

Murthy Ch
Giga Sage

Hello @Merza Lyn 

You can achieve the above requirement by updating the "Approval Request" OOB notification. I won't recommend to update the notification but if you are Ok with it then I can help you with the script/process.

Check the below information from the SN:
This is a high priority file type, and if altered it might generate a skipped record during the next upgrade. For more information, see here

 

Thanks,
Murthy

Hi @Murthy Ch 

Can you help me with the script or process?

Sohail Khilji
Kilo Patron
Kilo Patron

HI @Merza Lyn ,

 

To attain this you will need to navigate to the common notification and add a condition to not send email notification when the 2nd approval is being triggred.

This will require the customization of OOTB approval notification .If your ok with such modification then you can go a head...

 

I hope this helps..


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