Query about approval notification

[Merza Lyn]

We have a common notification for requested item approval ('Requested Item Approval Requested').

From this workflow, there is a 2nd approval and a custom notification.

Is it possible to block the common notification for approval on that 2nd approval (red circle).

I want only the custom notification (red arrow) to be sent to the 2nd approval.

[Murthy Ch]

Hello @Merza Lyn 

You can achieve the above requirement by updating the "Approval Request" OOB notification. I won't recommend to update the notification but if you are Ok with it then I can help you with the script/process.

Check the below information from the SN:
This is a high priority file type, and if altered it might generate a skipped record during the next upgrade. For more information, see here

[Merza Lyn]

Hi @Murthy Ch 

Can you help me with the script or process?

[Sohail Khilji]

HI @Merza Lyn ,

To attain this you will need to navigate to the common notification and add a condition to not send email notification when the 2nd approval is being triggred.

This will require the customization of OOTB approval notification .If your ok with such modification then you can go a head...

I hope this helps..