Query about Flow Designer Approval

[Merza Lyn]

Is there a way to do approval sequence in Flow Designer.

Example: Approver 1, Approver 2.

Once request is submitted, it will ask for Approver 1. 

Then if Approver 1 approved, it will move to the next approver which is Approver 2.

[Bhuvan · Accepted solution]

@Merza Lyn 

Follow below knowledge article for sequential approval

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2503176

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@Merza Lyn 

yes why not.

Repeat the "Ask for Approval" flow action and ensure you select Wait checkbox

In each of the "Ask for Approval" flow action add the respective Approvers

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Merza Lyn]

Hi @Ankur Bawiskar 

I checked the KB article given by Bhuvan and I think this is the reason why every time I used flow design for approval sequence it is not working.
I open the Approval Engines of our instance and found out the sc_req_item is set to Approval Rules.

Is there an impact to our existing catalog items if we change this to 'Turned Engine Off'?

[Ankur Bawiskar]

@Merza Lyn 

I believe yes. it says so in the DOCS

yes it will have impact

check this link and it has a workaround from Lisa and you need not update the approval engine

What is the impact of turning off "approval engines" for Requested Items ? 

If my response helped please mark it correct and close the thread so that it benefits future readers.