Quick log and resolve tickets

[needabitofhelp]

Hi,

New to SNOW and looking for some advice.

I want my agents to have the option to log and close tickets quickly (Incidents).  How can I do this? Any help would be appreciated.

Thanks 

[AnubhavRitolia]

Hi @needabitofhelp 

Any user having 'itil' role can create Incident from backend and can Resolve and Close it also.

Let me know if you were looking something else. If yes, do elaborate little bit more what you wanted.

[needabitofhelp]

Thanks for the quick reply @AnubhavRitolia.  Was looking for something like a few clicks to log and resolve?

[AnubhavRitolia · Accepted solution]

Yes, ITIL user can create Incident and move it to Resolved in few clicks only by just filling mandatory fields.

[needabitofhelp]

Thanks @AnubhavRitolia will have a look at this.