I have created Order guide for one of my catalog item Like belowCatalog item: New User OnboardingOrder Guide:-------------------New Mail CreationPolicy and agreementDesktop and LaptopShare Folder AccessSoftware AccessSequence Process-----------------...
Hi guys I did the config to add the agent on servicenow. But im not sure where to map the config to awa or the virtual agent. The documentation does not tell you that. https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/...
I want to display the contents of the catalog item input form on the request screen.By default, this screen displays variable information, but is it possible to customize the displayed content? Some information is not displayed, but I haven't made ...
Dear All, I wanted to update or modify the option in the ServiceNow homepage as shown in the attached pic,you can guide on the steps at your convenience. As part of my requirement I want to remove the option" international travel" from the page as sh...
Hey guys, how is it going
Automated CSV File Generation and Column Mapping in ServiceNow Using Custom ActionIntroductionIn many ServiceNow implementations, organizations need to export data to external systems in a predefined CSV format. These exports often run on a daily sch...
Not a question to be asked but just wanted to show my appreciation for the knowledge i am learning about ServiceNow.
I recently earned my ServiceNow CSA certification and have been building hands-on experience with the platform. I’m curious to hear from others—how long did it take before you felt truly comfortable working in ServiceNow day-to-day? Was there a speci...
Hi Team,We are facing an issue in ServiceNow PROD instance related to ITIL role inheritance.Scenario:A user is part of multiple groups.More than one group grants ITIL role .When we remove the user from one of the groups, ITIL role is getting removed...
Is there anything new with Time Limited Role in the Australia release?
Hi My name is Nehal Chavda. So blessed to have community like this. As a ServiceNow RiseUp Alumni with experience in UX Research & Design and Gen AI (Now Assist), I’m currently exploring the best career path where I can truly grow and make an impact...
I am working on a requirement where I have extended sys_user_group into a custom table u_team and sys_user_grmember into u_team_member. My goal is to have roles automatically synchronized to users when they are added to u_team_member, similar to how ...
Hello everyone, I am a Nepalese student currently studying in India and would like to clarify the ID requirements for the ServiceNow certification exam. At present, I only have the following documents:Nepali Citizenship CertificateNepali PAN CardI do...
Trying to change a users email address. I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page. The question is how does this affect users using SSO?
Dear All, I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input. Thanks,Sam