basically as per the documentation once we accept any live agent chat and after the completion the chat the agent selects end chat and then the summarization of the chat would automatically update in the chat summary of the interaction which is not h...
I was using Document Viewer to check the contents of files.After uploading multiple files at once, when I clicked the "View" link, garbled characters were displayed in the documents.The problem did not go away even after waiting a while or logging ou...
Myth: It’s fine to delete old or demo user records from the sys_user table—just bulk delete them to keep the system clean. Truth: Deleting user records causes real data loss and reporting issues—such as losing caller information on incidents and brea...
I have Completed all the tasks, updated several times continue to get same message. Did you add and post a comment?Need help?Docs Search Community Search Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermi...
HI please delete this post permanently. https://www.servicenow.com/community/hrsd-forum/group-by-on-reports-is-not-working/m-p/3304542#M42041 Regards,SK
I was already cleared my csa certification exam in last year form my last organization, but now i want to maintain my csa certification because of it got expired .and partner company providing me free voucher I was migrate my account and connected ...
Good morning,I am trying to update the Service account credentials on a Mid Server. Currently, I use a local account that was created during the installation and setup of the midserver software. See Figure 1 below. The server is operational and onlin...
i have details to be mapped , I am facing difficulty in triggering the flow , I want to trigger a flow which will create an case automatically on first Saturday of every month, can anyone guide me if not flow any other approach ?
"The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents wi...
Hi everyone, I have a scheduled job script that runs periodically and triggers an eventqueue for a specific record, which sends out an email. I'd like to modify the script so that before the queuing/triggering of the event/email, it checks whether th...
At Knowledge, there was a vendor who discussed having a widget baked into their ESC showing any major issues going on and an "up vote" button that end users could use to report that they were also "affected" which would create a child ticket under th...
Hello! I'm kind of new to servicenow platform and I need some help, please.I've defined the table "asmt_assessment_instance" to my email notification and I do a lot of work using its variables, but now, I need to get the value of a column that appear...
Hello, Hoping someone can answer this. On the Now Mobile app, end users are able to view their assigned assets by clicking on the 'My Assets' tab. We have read through documentation and understand this is a feature on Mobile only that comes with Asse...
A user believed a very complex dashboard was personalized to them and deleted all the tabs/reports from it. This dashboard and its reports are vital to other users and I'm struggling figuring out a means to restore the dashboard to its previous state...
Hello everyone I worked on an academic project which required me to create an update set before the start of the project. I created the application in Studio, added the tables I needed, added email layouts, email templates and notifications. I also m...
