Dynamic Dashboards - most useful content for Assignment Group Members
As a technician that receives work orders, I'd like to know what content others have found essential for their dashboards as we'd like to have a standard one for all.
Forum Posts
Priority Matrix
Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...
Resolved! Assessment Simulator Task 3 - Create and Comment on a Record
I have Completed all the tasks, updated several times continue to get same message. Did you add and post a comment?Need help?Docs Search Community Search Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermi...
How to prevent users from closing an Incident if there are active Child Tasks?
how to prevent it using flow????
Service Now
Hi Service Now
How Can I Allow People To Change The View For Stories In The Agile Board?
Hello. I have created a new view that shows some additional fields on the rm_story table. This view works great if you go to the story table and open a record from there. However, if you go into the agile board and open a story, it forces you into th...
Agent cannot see live chat popup
When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...
Resolved! Transform Map with 3 Coalesce Fields Not Creating Record (cmn_schedule_span)
Hi everyone, I'm facing an issue with a Transform Map that I can't fully understand. I have a Transform Map targeting cmn_schedule_span with three coalesce fields defined:start_date_timeend_date_timeschedule.nameSince schedule is a reference field, ...
A mechanism to change the value of the approval field in the request record from "not requested" to
I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...
Resolved! How to prevent users from closing an Incident if there are active Child Tasks? --
How to prevent users from closing an Incident if there are active Child Tasks? using flow
How to prevent users from closing an Incident if there are active Child Tasks?
How to prevent users from closing an Incident if there are active Child Tasks? using flows
Service Now
hii Service Now
Resolved! Duplicate rejection comments
duplicate Reason for rejection comments are being logged in HR cases.In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.I also checked the sys_journal_field records for a few af...
Question
Hi I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and if so how?
Impersonation logs
Is there any OOTB solution that allows you to see when an impersonation starts, when it ends and what was done during it?
