"Solves my Issue" knowledge reporting

[Jamesk]

Hi,

We have recently configured AI Search on our portal for incident deflection and I was wondering, how can we report on incidents deflections using the "Solves my issue" button?

See attached screenshot.

Any other details required please let me know.

Regards

James

[Mark Manders]

So the button prevents the creation of an incident? I think you should add some code behind the button to also update a counter on the article?

[Anurag Tripathi]

Hi,

This doesn't exist today.

I am working on few Gen AI solutions at the moment and this is one of the things we are trying o figure out with ServiceNow , how to report and validate the prompts etc and over time se if it is improving or not.

[Jparks]

Great Question James.  I was hoping to use this to show deflection of creating incidents (or in our case, a request), but wasn't able to find how "solves my issue" that relates to a KBA.  

[Robert-Antonio]

Hello @Jamesk ,

The data you need is stored in the sys_search_signal_result_event_action table.

If this solves your inquiry, feel free to mark it as helpful/correct.

-Antonio