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Resolved! Non-Production instance clone, upgrade and backup failures

I have a non-production environment which I want to upgrade and I'm having some issues with it. When upgrading, the change request auto-closes with the message: “This change was not completed because a ServiceNow maintenance automation task was runni...

HP8 by Giga Guru
  • 1287 Views
  • 3 replies
  • 0 helpfuls

Network Discovery - Not Scanning Private IPs

Afternoon all,So I'm re-running a network discovery, and I've set it up as per the doc: Network Discovery However, I've noticed when scanning, it's not hitting anything in the 172.16 range, and we have network routers in that area. The docs doesn't m...

Community Alums by Community Alums  
  • 1026 Views
  • 7 replies
  • 1 helpfuls

How to log out all users?

 Does anyone know of a way to end all user sessions so that users need to sign in again? There is a module for Logged In Users, however this only shows users on the same node as me. I'm aware of a way to log out an individual via script with GlideSes...

MarkD by Tera Expert
  • 611 Views
  • 3 replies
  • 1 helpfuls

System Administrator Expert certification best path

Hello everyone,I am looking to become a certified System Administrator Expert on ServiceNow and would like to know the best path to follow to achieve this goal.Are there free options to obtain this certification, or are there required paid lessons an...

StephaneDO by Tera Contributor
  • 2046 Views
  • 4 replies
  • 2 helpfuls

Customize Business Service Status widget

Hello, We have two ServiceNow instances, one which hosts our Employee Service Centre and one which is used as our daily ITSM tool for managing tickets. We would like to use the Business Service Status widget, however we would like this to look at the...

Only allow admins to delete records, on all tables.

Hey all,My aim is to prevent all users, but admins, from deleting records on all tables. We don't want any mistakes to happen with the deletion of records.For that purpose, I created a "general ACL" (*) that gives access to only admins to DELETE oper...

Needing to create a ticket from a filled-out PDF

Hello everyone,I have been tasked with creating an access ticket from a filled out PDF (through the service portal) and the need is to have the workflow be routed with approvals.  I am not sure how to get started so that when the form is filled out i...

HG87124 by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

Resolved! Spokes and Flows

Hello all, Generally how often are spokes and new actions added to the Flow Designer?Is this only updated with each release of ServiceNow or are these updated regularly? Thanks. _Bryan

Bryan_S by Tera Contributor
  • 727 Views
  • 4 replies
  • 1 helpfuls