Hi Everyone!I have installed a csm plugin "com.sn_customerservice" and i have the role of "sn_shn_admin" but I am unable to view Guided setup( All> Customer Service > Administration > Guided Setup). When i try go open this page i got a popular error ...
too many tries but not successfully in the task the number is applying different for others and in youtube vods they are getting same number how to create exact number of incident as they are getting ?
Hi, Is it possible to update CI search filters in the Incident and Change modules to only display "Active" status CIs (Installed) when linking/searching for affected CI fields in the request. At the moment all statuses appear in the search that is r...
In OOB, additional comments is open to Draft, Assess & Respond states. While in Review and Monitor states, additional comments is hidden.We got a request that Additional comments should also visible to Review and Monitor state.I am looking for an exi...
I would like to monitor how many REQs are assigned per team and per person and I would like to add that to my dashboard. But I do not know how to do it.
Is there any way to run a report on the TASK or incident table for all tickets that have been opened in the last 12 months that were opened for longer than 2 weeks? Currently I have a filter for duration greater than 14 days, but I do believe duratio...
On sys_user_session table, there are many entries with name set to blank and Updated By / Created BY set to "guest". Who are these people? How do I find their email address / UserID?
Hello Has anyone successfully discovered the IBM z16 (3932-A02) Mainframe with the sysplex, LPARS, CISC, DB2, MQ resources? Thank you Jenn
I dont have a question
Hi all, Need some help please. We have a form on the portal for leavers, it contains a field for hardware. At the moment it is set up as a list collector (needs multiple select option). The reference qualifier has script so that when the users name i...
Hi everyone, I’m looking for help with setting a filter on a dashboard to filter by task age. Can anyone assist me with this?The requirement is to filter by time (duration between opening and closing)/age, which relates to our internal application. T...
I don't have a question, but just posting a comment as a task I need to complete for my CSA training.
Hi, I am not able to impersonate users, the list is empty. Can anyone help me to solve this issue??
Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...
