Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...
Requirements:Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted. Steps taken:- Created iti_restricted role.- Compared permissions from itil and added ...
Hi experts,we have created AI search source to display HR Case on the portal search results.We also configured AI search result action to navigate to our ticket page but still cases are opening in Native UI.How can we fix this issue. TIA
Hi, We have implemented the Document Management system in our ServiceNow instances. We are running Xanadu patch 6. When we create a document and try to restrict the document by Group Permissions, others outside the group can view, edit and delete the...
Want to create labels for my specific VTBs, but are not visible to everyone in the system
Does anyone have any advice on how to remove an email received from the activity notes in ServiceNow? A user replied to an email and we need help to find the record in Servicenow to remove it because it contains phi. We can find the record in the his...
How do you provide edit access to the base version of Idea Management (without Agile/Demand)?
I am trying to retrieve the on new records using the ServiceNow connectors in the MuleSoft.I provided the SOAP and itil access to the users but still when I created the records I am not receiving the records, can you please help me
Greetings, I am searching for a dictionary or database of all the fields ServiceNow uses on the SPM side. Any help on where I can find this. The level of detail isn't so essential as me just getting a tangible set of fields. Thank you.
I'm decommissioning a form and have to delete all related items such as REST Messages, script includes, flows etc.Is there a way to check if a script include used by this form is being used by other forms as well?Thanks.
When submit a request, the Requested by in the RITM and Catalog task is not populating.Requested by should be same as Opened by I tried to add if condition in the flowRequested by is emptyUpdate Record
Hello All, I am trying to create a Report from Notify Call which has all below fields.Is there a way we can create a report that contains the call made for the incident along with the IIncident #, Priority, Short Description , Assignment Group , Date...
any recommendations on how i go about getting hands experience
I am trying to fetch a report using RITM number to find the manufacturer details for the requested software
Hi,My instance is not working. It is not waking up from hibernation.
