Realistic expectations on getting my CSA? - A non-tech person

[mewiley]

All,

I'm a technical recruiter of 25 years.  

I do NOT code.  

However, I have a good solid foundation and do enjoy playing w/ sw settings and such and feel configuration is something of interest to me.  

I'm currently unemployed and can devote daily time to this focus. 

My question > What is a realistic expectation for a timeframe to go through the journey or training (I do have my Welcome to ServiceNow badge)?  

I do realize it will vary for each person but tried to give you an idea of my knowledge and background.  

thank you!

[Sandeep Rajput · Accepted solution]

@mewiley Since you can devote full time for the CSA trainings a preparation of 3 months would be more than sufficient to complete the training course and prepare for the CSA exam. Clearing the exam should not be an objective here, primary goal should be to gain an in-depth understanding of the platform. Fortunately, ServiceNow provides Lab instance during the training and personal development instance to practise various ServiceNow related topics, I recommend you to go through the career journey for System Administrator available on Now Learning.

Also, ServiceNow is a low code/no code platform and CSA role doesn't require a lot of technical nohow. Knowledge of Javascript and Angular would be needed only when you decide to transition in to an Application Developer role. 

[AshishKM]

Hi @mewiley , 

Welcome to ServiceNow eco system, its good to know that you completed the first steps towards learning journey. It's beginning, continue learning on nowlearning portal mainly platform lever courses and ITSM ( Incident, Change, Problem, Knowledge and Service Request ) , you can easily complete all courses withing the month and try to get a job as administration.

ServiceNow is promoting the low code/no code environment, where you don't need to do much coding but you can learning minimum required coding ( scripting ) via existing implementation. 

-Thanks,

AshishKM

[mewiley]

appreciate it Ashish. So if I follow the roadmap for a CSA seen here > https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f7... my question remains how long could it take someone like myself who is not a techi per say but I have a good foundational knowledge above someone who has no experience at all. 

[Sandeep Rajput · Accepted solution]

@mewiley Since you can devote full time for the CSA trainings a preparation of 3 months would be more than sufficient to complete the training course and prepare for the CSA exam. Clearing the exam should not be an objective here, primary goal should be to gain an in-depth understanding of the platform. Fortunately, ServiceNow provides Lab instance during the training and personal development instance to practise various ServiceNow related topics, I recommend you to go through the career journey for System Administrator available on Now Learning.

Also, ServiceNow is a low code/no code platform and CSA role doesn't require a lot of technical nohow. Knowledge of Javascript and Angular would be needed only when you decide to transition in to an Application Developer role. 

[mewiley]

Very helpful Sandeep!  Thank you kindly and great words of advice.  Good to know about the coding piece not being required as well as that is NOT me as I've looked into it.  

So this is the path I should be following focused on the Associate level since I have no exp > https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f7...