new CSA looking for learning paths for success
Newly minted CSA looking for the right courses for success...any suggestions?
Forum Posts
Resolved! Any way to show the who, when, and where a ticket number was assigned?
Hey All! Going to try and explain this the best I can. Our leadership is asking why a specific INC number is missing from the Incident table. I have tried to explain that ServiceNow assigns ticket numbers when an INC is created, but that ticket numb...
New to it ALL
So, I don't have any experience with the platform. Do any of you have advice or resources on how to really get good at this? I'm trying to make it all make sense together, instead of seeing it as separate lessons that aren't related. I don't know if ...
Resolved! Need to push array values to List Collector
Hello all, I have a reference variable in a catalog item and a list collector variable.Reference field type variable: (u_field1)List collector type variable: (u_field2) Based on reference field selection, its corresponding values has to be populated ...
Self Hosting Documentation
I am looking for information on what it will take to install a self hosted instance. I do not have licenses and have not purchased the product. It seems like all of the information I am interested in requires a paid support plan. Is there any docu...
Sending Incident Attachments to external system using an Action - Proper Approach?
I'm sending incident information from ServiceNow to our PeopleSoft system through the Oracle PeopleSoft spoke. Thanks to a forum assist yesterday I'm able to send all relevant incident information to our PeopleSoft system where our developers use th...
SAM Software Duplicates
Hello everyone,I might want to adjust the data source for SCCM-SG-SCCM Software and SCCM-SG-SCCM Removed Software, as not all installations are found in the add_remove_programs table. Therefore, I would like to modify the SQL query. However, I want t...
Resolved! Connecting to Hermes Messaging Service via Kafka Consumer
I am trying to connect to Hermes Messaging Service using python kafka consumer. Could you please tell me how to get the files specified for the parameters ssl.ca.location, ssl.key.location, and ssl.certificate.location in kafka consumer?I am struggli...
Hiring SN developer
We have an immediate opening for ServiceNow senior developer for a contract role in Sacramento, CA. Hybrid, 2-3 days/week onsite in Sacramento, CA. If you are interested, apply at https://lumecg.com/job-listings/it-lead-developer-servicenow/
Resolved! g_scratchpad is showing undefined value in different table
In my case I'm using two different tables . does g_scratchpad work for two different tables ? case:In incident table there is a field that reference problem table i.e. of name "problem_id" by using display BR and scratchpad i need to move that specif...
Trying to share a Knowledge Base with anyone with the link
I'm trying to display a custom Knowledge Base with anyone sharing the url using myPDI, no need to log-in in order to review the article. I've followed the below instructions:https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/k...
ATF test fails - Pages with framebusters are not currently testable
Hello All,I am getting this below error in ATF while running the test. Can anyone assist me in debugging this ? ATF test fails - "Client test runner closed or navigated away while step was running. If this was not intentional, it may have been caused...
Resolved! Computed risk rating - Risk Rating
Hello everyone! Could someone help explain to me how this field is populated?I have some cases without the Override risk rating, but I have a value in the Computed risk rating.However, I’m not able to understand the process for it to be completed. It...
Resolved! Xanadu User Experience Preferences
Hi all - just finished upgrading to Xanadu this weekend and one of the features I was looking forward to, is not available and I'm not sure why......in my PDI and on release notes, I should have a User Experience option to set my default landing page...
Risk workflow
Hello, I have been trying to mimic the change workflow with an approval step and cannot find what table to use for a new Risk workflow. I have copied the change workflow already and tweaked the workflow but I do not know which table to point the wo...
