Reclaim Instance

[jeffnmd]

I have had my developer instance on ServiceNow for about 5 years. it always has given me the ability to reclaim my instance and I'm not getting it today. I really need this instance reclaimed. Can someone tell me who to contact since the option is no longer available when I request an instance to reclaim it. Thank you

[AndersBGS]

HI @jeffnmd ,

If the instance has been reclaimed by ServiceNow due to inactivity, there is no other way than request a new one. There is no support for the PDIs in this fora, and it's neither possible to restore from previous. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[jeffnmd]

Hi Anders,

Respectfully, I have been able to restore previously a few times because it had the ability to Reclaim Instance where you could Request instance. Has something changed? Done this many times and also I ran across in 10/22 a community answer that had the same I had been doing to Reclaim Instance.  Thanks, Jeff

[AndersBGS · Accepted solution]

Hi @jeffnmd ,

Please see this ServiceNow article from 17th of November with effective date 15th of December 2022:
Important Update to PDI Restore Operation (servicenow.com)

It's stated in the article that: "Due to changes in PDI infrastructure, the ability to restore PDIs will be permanently disabled as of December 15, 2022. "

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[jeffnmd]

Ohhh ok. Missed that announcement. That hurts. : ) Oh well. thank you for that. Appreciate it. 

Jeff