I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...
How to prevent users from closing an Incident if there are active Child Tasks? using flow
How to prevent users from closing an Incident if there are active Child Tasks? using flows
hii Service Now
duplicate Reason for rejection comments are being logged in HR cases.In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.I also checked the sys_journal_field records for a few af...
Hi I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and if so how?
Is there any OOTB solution that allows you to see when an impersonation starts, when it ends and what was done during it?
I am trying to set up account for a bunch of inbound mailboxes running on Exchange Online. I find instructions on how to set it up using a OAuth Autorisation Code flow but none on how to set it up with Client Credential flow. Is this even possible?
Hello everyone, I have noticed that after update state of tickets, when I go to Overview dashboard in SOW to Unassigned tickets of my groups, some tickets are missing, is there any time for synchronisation this info? O refreshed few times, but some ...
Our internal ServiceNow Production instance has been migrated to RaptorDB.The Non-Production environments remain on MariaDB.We have observed several issues, and we have already requested improvements from ServiceNow.With that in mind, I would like to...
Hi Everyone, I have completed ServiceNow CSA. Can someone guide me what are the most in-demand ServiceNow career paths?
Where can I find FTS and or TAP usage by an individual customer? How this is measured by case and or customer? How many times is Follow The Sun = TRUE in the case. How many times was follow the sun marked as true in each case #FTS, #TAP, Delivery...
I’m evaluating whether to use native ServiceNow AI capabilities such as Predictive Intelligence, AI Search etc versus building or integrating custom ML models for specific use cases.Specifically:In what scenarios do native AI features fall short fro...
I'm not sure if this is the right place to post this, but I'm really trying to find an answer to this question and have had no luck anywhere so far. I am working on setting up a Microsoft 365 Copilot ServiceNow Knowledge connector in the MS 365 admin...
Hi Team,I’m taking the “Welcome to ServiceNow (Xanadu)” Micro-Certification and got stuck on **Assessment Simulator Task 3: Create and Comment on a Record**.I followed all the steps correctly:- Created the incident with the given description and shor...
