Hi, I have noticed an issue when searching by Knowledge Number on the Service Portal. When I search using a Knowledge Number, it returns “No results” for non-admin users. Could you please help me understand the reason for this?
Hi,We are using Servicenow Zurich Release (patch1). To implement some Virtual agent related usecase, I created some knowledge articles. When I search those from service portal, none of the knowledge articles are being found. In fact, not only the new...
Some flows are not being recorded in "sys_hub_action_instance_v2".All flows contain actions and flow logic, and the instance version was YOKOHAMA from the beginning.Additionally, flows that should have existed in "sys_hub_action_instance_v2" on the t...
HI need suggestion i have a requirement to when a normal/routine change is created all sub task will get created and assigned to required groups
Hi I'm just posting for the first time and just wanted to say hello. I've been navigating a lot in the community and the questions and answers have already helped me a lot. Thank you all for the great work and the amazing community !
ChallengeI set out to review our technical position and develop a strategy for managing and upgrading our ServiceNow plug-ins. We’ve inherited an environment that’s lagging behind on updates, and getting a clear picture of our status proved more chal...
Hi, Getting Business rule Error while changing Life Cycle Stage Status using flow designer. Same is working fine manually. Error: "Error occured while updating record: Operation against file 'cmdb_ci' was aborted by Business Rule 'Validate lifecycle...
After migrating flows using update sets, I visually check to make sure each flow action is updated correctly.This is so inefficient that I'm looking into whether I can use table information instead.Recently, I discovered that flow actions are stored ...
I'm thinking of changing the report settings for each flow, while leaving the instance-wide flow report settings as they are.Because there are a large number of affected flows, I would like to use update sets.However, the report output settings were...
When Assigned to person changes the Assignment group and state to Resolved at the same time and then saves the record. State didn't change to Resolved instead it changes to In progress. We have check all the ACLs but it seems there is no issue with A...
What's the relationship between GRC and System Administrator?
Hi, Is there any step by step guidance for setting up approval notification emails to be sent to a manager when specific software is requested? The scenario is:Requested Item = Request End-User Softwareunder Variables, the "Software required" is eith...
Hi, As a system admin, is there a way I can set up monitoring of local/side door log ins? As an organisation, we want users to sign into the ServiceNow platform with SSO, with local sign ins, where the user manually enters a username and password, on...
Hi guys, How can i check what new was added via new plugin version after installation? How to check what has changed via logs?I open logs i see name of records with sys_id but how to check the initial changes? How to check what new ServiceNow added t...
Hi I'm just posting for the first time and just wanted to say hello. I've been navigating a lot in the community and the questions and answers have already helped me a lot. Thank you all for the great work and the amazing community !
