Hello all,I've been working on this issue for a bit and am running into a wall. the issue is that I have Duplicate "Request approval" email notifications being triggered when a request is submitted for approval. (see snapshot)
hi I noticed in my PDI that the knowledge article content shows the "revised by" for some roles and "authored by" for other roles. In my companys instance it always shows the "revised by" and I believe that we have an OOTB instance of the widget. I...
When copying a Change Request from an existing one, it is also copying the change tasks from the original CR. How do I copy the Change Request without getting the Change tasks automatically getting populated too, at the time of creation? Please sugge...
what are the possible values for sysparm_query for the vulnerable_item table. I am looking for all the VIT's for a particular configuration item. I tried cmdb_ci.name=linuxsrv15 but it yields empty output. There are 170 VIT's for this asset. Please...
We are in the middle of re-designing our workflows and our assignment groups to add 3rd party support. Simply put, I need to find all of the catalog items that have an associated workflow that assigns a TASK to a specific assignment group. Is there a...
Hey! I just upgraded a DEV instance for a customer but the Global Search is not working as expected, the main problem is that the global search gives you the opportunity to select in which workspace or app make the research, before the upgrade I was ...
Hi Sysadmins, The homepages are being deprecated in the Utah release. We have a homepage for the Service Catalog, we tried converting the homepage to a dashboard but we lose the search functionality for the Service Catalog in the dashboard. I tried o...
Can we use assignment groups AS ownership groups? They're going to be the same. We have the assignment groups set up already. I'm looking at the note under step 4 here in the documentation but I'm stuck - also, I believe I read somewhere that you the...
Here is a high-level overview of our standard upgrade process for context, and then my question is at the end: Our high-level process for upgrades is as follows:First, we try to ensure that all users testing functionality in our sub-prod instances ha...
HI Need help as i wanted to make a report in dashboard that is incidents created by month act as interactive filter So that if for e.g i click on March incident created it shows me what was the priority of those incients , who they were assigned to ...
Hi All,I managed to customize PIR tab for Major Incidents using "Configure -> Form Design/Form Layout" option , but it is visible in Incident view only, not in Workbench. I need to have it displayed in Workbench - Post Incident Report. Is there any ...
Hey all, I have a set of conditional tags that apply tags to change request records for auditing purposes. For new changes, they're working great. The problem is that yesterday I modified a condition for one of the tags to add an application, and it ...
Where can I find hands-on practice opportunities to enhance my ServiceNow admin and ITSM skills? I have completed all the exercises available in MyLearning.
I have successfully built a connection section on the IIS pattern to MS Sql by setting the operation to "Create Connection", chose "Inclusion" as the connection type, "MS SQL Db Inclusion" as the entry point, and then provided the database "NAME" and...
Hi All, How can you add the agile board labels as a column in the Sprint Planning view? It seems that there is a relationship between tags and labels as you can not have a label with the exact same name as a tag (even though they seem to be on differ...
