We have just implemented SLA and OLA in our Production instance. We are able to find canned reports for SLA's but we are not able to find any for OLA's. When trying to adjust a report on SLA's to track OLA's we are unable to fin a table or conditio...
Hello, Has anyone seen this error message when doing the authorize for email access that at the last step of the SSO Sign in it gives an error saying " This page you are looking for could not be found" The redirect URL that we have set up in the oaut...
Hi, I have a ServiceNow instance that is running "on premises" and now we are installing some MID Servers on different network locations that don't have direct access to the ServiceNow instance's server network. This MID Server can access the public ...
How do I change the below? Found the spot to change the text directly below it... but no matter what I seem to change, this will not update. Any help is appreciated. Thanks!San Diego patch 9 using the next experience
Hello, I am trying to get a report to send every hour if there are 5 or more records in it. I have tried several different configurations of this, but regardless of what condition script I try it always sends regardless. See screenshots for different...
I have a requirement to CC a specific email address every time a ticket is created, or a customer facing update is completed on a ticket, for company, ABC. Basically, the email address should be on the CC of all notifications that are sent to the pe...
Team,Names are not showing up in the "Assigned To" field of a problem record even though an assignment group is chosen.This assignment group has group members & itil role. Not sure why the names are not being shown up. Please help
Hi,If someone uses tags to mark some KB articles to find them faster next time, the tags are only visible to the user who inserts the tag. Is there a way to make the tags global for all technicians (missing role etc.) or does the admin have to insert...
Hi all can anyone help to achieve this.so I have created two tables 1. u_schedule maintenance 2.u_maintenance task.(This table extends task table).The u_schedule maintenance tables record is created by us...
I am trying to cancel a change request using background script to SNow Dev, but it won't take effect.State is open. Phase State is work in progress//request cancelledvar gr=new GlideRecord('sc_req_item'); //table name gr.addQuery('sys_id', 'c8247290d...
My understanding is there are 3 types of VTB's that can be created, however, I only have access to create a "Freeform" board and "Data Driven" board. What access is needed to create a "Flexible" VTB? Thanks,Mark
Hi, We are using agile dev application to manage all our releases, stories. We want to use the Gantt chart UI action in Agile Management > Releases module. We have activated the UI action in this table (rm_release_scrum) but the data is not coming up...
Hi, We just started using Virtual agent chat, we have a requirement where after a chat is not Accepted or Rejected, the queue/chat should go back to the agents 1 more time. I have created 2 Queues referencing to 2 groups with the same members in the ...
Hello community! Does any one know where can I find a list containing what are each of the personas and their roles for the demo users on ServiceNow? This way I know who I'm impersonating and I can create mock data for testing purposes. i.e Abel Tute...
I want to create report where in it shows how many incidents , changes , problems were raised for a particular business service in last month however these fields that is incident , change , problem are related fields in business service record and a...
