Restricted itil role

[Menalik]

Requirements:

Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted.

Steps taken:

- Created iti_restricted role.

- Compared permissions from itil and added a few to itil_restricted.

- Added role to a user to test.

When impersonating the user, they can only access the employee portal. Nothing on the platform side. Is there something additional that I have to add to the role so they have access to the SOW?

[Dr Atul G- LNG]

HI @Menalik 

o access the Service Operations Workspace (SOW) in ServiceNow, users typically require the ITIL role, or a more granular role like sn_sow.sow_user

[Ankur Bawiskar]

@Menalik 

why did you create another role?

did you debug and check using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Menalik]

I did not know about the Analyzer tool. It seems very helpful in comparing permissions.

[Shivalika]

Hello @Menalik 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

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