Role and ACL

Merza Lyn · ‎02-12-2025

We have a role policy_exception that is for All Policy Exception module

ACL - read

And this role is added to the Global Service Desk group.

However, when the members of the Global Service Desk is trying to open the All Policy Exception module they cannot see it.

But when search sn_compliance_policy_exception.LIST it will open all the policy exception in another window tab.

Ankur Bawiskar · ‎02-12-2025

@Merza Lyn

check the application menu under which this Module is present has which role

If the application menu is not visible then it means role for that application menu is not satisfied.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Merza Lyn · ‎02-12-2025

Hi @Dr Atul G- LNG

Yes, the agents already logout and clear cache, but still cannot see the module.

Dr Atul G- LNG · ‎02-12-2025

Hi @Merza Lyn

If you can see the modules then please check is any other role required to see the module, go to module and click on pencil icon and check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************