Hi all,
I am a relatively new ServiceNow Administrator. I am working with a Developer who will be tasked with creating new catalog items and creating automation (Flows) to process any requests/incidents. I don't think he's ready to do any scripting for catalog items right now but that might be requested later... He currently has ITIL role from his group membership in ServiceNow, but what other OOTB roles should be granted?
I was thinking he needs catalog_admin role to create/manage catalog items, but what other roles what he need for Flow Designer? By impersonating him, it seems OOTB the ITIL role lets him create new Flows but he cannot "activate" or "publish" flows. Is there any other role besides "admin" that would let him create/manage/activate all parts of a Flow (Flow/Subflow/Actions, etc.)?
Basically I would prefer to not grant him admin role even though it's in our Dev environment, if it can be avoided. Please do share any recommendations you have for roles to assign or setting up access for a developer in my scenario.
Best,
Chris
