- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-12-2025 08:47 AM
Greetings.
We recently had every user from our SecOps team share the same experience pictured below. When they attempt to click the "All" link under Security Operations, it only displays a few or so records. Also, it appears the other rows are there, but the data is not visible. Please notice the row under SEC0001006:
This particular user has been granted access to all the necessary roles/groups. Also, this issue is sporadic. Initially, I didn't think it was ACL related but at this point, I'm not sure.
Any help or guidance would be greatly appreciated.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2025 12:48 AM
Debug your ACLs to see if it is an ACL (it could be a read one), but also check on UI policies related to certain views. Client scripts can hide information as well. I am leaning towards one of these, because they are shown for a couple of seconds, meaning a query BR or ACL is probably not the cause.
An empty row probably means they have access to the record, but not the fields on the record.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2025 12:48 AM
Debug your ACLs to see if it is an ACL (it could be a read one), but also check on UI policies related to certain views. Client scripts can hide information as well. I am leaning towards one of these, because they are shown for a couple of seconds, meaning a query BR or ACL is probably not the cause.
An empty row probably means they have access to the record, but not the fields on the record.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2025 07:47 AM
Thanks Mark. After debugging the ACL, it was determined that it was a read ACL. Inside the ACL, the query did not account for a particular Category that was chosen on a number of the tickets. This is why the user could only see certain tickets. I updated the query to account for that specific category and that resolved the issue.
Thanks @Mark Manders for your help!