Service Commitments - SLA type.

SB87
Tera Expert

‎09-01-2023 04:40 PM - edited ‎09-03-2023 03:13 PM

The definition of service commitments is: In ServiceNow, service commitments are agreements between a service provider and a customer that define specific levels of service and support. These commitments ensure that the service provider delivers the agreed-upon services at the defined quality and timeliness.

 

Would this report SLA performance e.g. how incidents or problems preformed against the SLA for a given reporting period?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-02-2023 04:51 AM

Hi @SB87 

 

Greetings!!

 

if I am not wrong, you can see the reports month/ day / years wise this is what you are looking for or I am missing something.

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