ServiceNow Administration Fundamentals - Lab 4.2 Assigning Roles

[sheilaveronessa]

Hi,

I need your help on Lab 4.2, Page 216 in the book, part 7 says: 'Go to Bud Richman's user account and grant him the catalog_admin role". I went to All > Users> then looked at the list and could not find his name on the list, what do I do? He must have a user account but I don't see it and don't know how to update his role? any help with this would be greatly appreciated! Thank you!!

[Dr Atul G- LNG · Accepted solution]

HI @sheilaveronessa 

Try to search with *Bud in the First Name or Name field or userId. 

[Dr Atul G- LNG · Accepted solution]

HI @sheilaveronessa 

Try to search with *Bud in the First Name or Name field or userId. 

[Nivedita Patil · Accepted solution]

Hi @sheilaveronessa ,

1. Navigate to  All > User Administration > users

2.   In name column search 'bud'

3. open the record and  edit the role.

4. save the changes.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[rambaye]

This was so helpful thank you!

[rashadali]

Let me check