Any security risk of using impersonate user feature?

Need to auto-populate field and make it read only.

Hi all, Need some help please. We have a form on the portal for leavers, it contains a field for hardware. At the moment it is set up as a list collector (needs multiple select option). The reference qualifier has script so that when the users name i...

Dashboard Filter - Task Age

Hi everyone, I’m looking for help with setting a filter on a dashboard to filter by task age. Can anyone assist me with this?The requirement is to filter by time (duration between opening and closing)/age, which relates to our internal application. T...

Completing a task for my CSA

I don't have a question, but just posting a comment as a task I need to complete for my CSA training.

Not able to impersonate user, the list is empty

Hi, I am not able to impersonate users, the list is empty.  Can anyone help me to solve this issue??

Role required to indent project tasks in project workspace

Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...

Kafka Topic Not Showing as Active After Deployment – Best Practices Needed?

Hi everyone, I’ve run into a puzzling issue with Kafka topics in ServiceNow and could use some insights from the community. Here’s what’s happening: I created a new Kafka topic in our dev environment and bundled it into an update set for deployment t...

Open another request form in Portal

Hello everyone, Good morning.On the service portal, If I navigate to Hardware category, and click on a request tile, it should redirect me to some other form of different category. Can you tell me how can I do this please?    Regards,Lucky

VRM repeating assessments report

We need a report that will show the number of upcoming repeating assessments by month, over the next year. Does anyone know how to configure this?

When cancelling a RITM, the cancellation reason does not populate to the ticket

Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...

Restricted itil role

Requirements:Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted. Steps taken:- Created iti_restricted role.- Compared permissions from itil and added ...

HR cases in portal search results

Hi experts,we have created AI search source to display HR Case on the portal search results.We also configured AI search result action to navigate to our ticket page but still cases are opening in Native UI.How can we fix this issue. TIA

VTB Labels - Is there a way to have specific VTB labels that are only visible on specific VTBs?

Want to create labels for my specific VTBs, but are not visible to everyone in the system