Resolved! 3DES Deprecation
Hi all, Can someone explain what is partial and complete deprecation and what are legacy fields? Also what are the outcomes if I opt out off 3DES deprecation and how do I prevent it?
Forum Posts
Text indexes not working properly
I recreated the text index using the following procedure:https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/task/t_RegenerateATextIndexForATable.htmlTarget table: Knowledge [kb_knowledge]*Thi...
Help with Javascript in a client script
I have a custom table. In the form view there is a call name field (references the sys_user). What I want to is that when the form loads there should be an icon next to the caller name. This icon would allow the user to see the past incident records ...
Resolved! g_form.getDisplayValue('priority') not fetching displayed priority value of current open incident
Hi SysAdmin Forum I am trying the below but am not being successful, need assistance !! g_form.getDisplayValue('priority') not fetching displayed priority value of current open incident form's priority field it is instead fetching the displayed incid...
eligibility for the CSA voucher
I have earned the badge for eligibility for the CSA voucher after completing the required courses, but I haven't received the voucher yet. What steps should I take to claim the CSA voucher, and is there anything I need to do to ensure I receive it?
Custom REST API Attachment POST
We have a custom API Wrapper which has its own Attachment POST method. It does not seem to be using the system property that controls what kind of file types (extensions) you can upload during a API call. The default Attachment API of ServiceNow stil...
Date should be 2 hours later from current time
Hello all, There is a Date and time field on a catalog item.So, user selected time should be greater than 2 hours from the current time. So, can you please tell me how can I achieve this? Regards,Lucky
How to Set Up Automated Email Notifications for Ticket Updates?
Hey everyone, I want to automate email notifications in ServiceNow so that users get updates when their incidents or requests change status. I’ve tried using notification rules, but some emails don’t seem to send, and others go to the wrong people. W...
Resolved! Is there a simple way to set an Assignment Group for Record Producer (Incident Table)?
Hello Everyone,I want to create record producers within the self service catalog that enable end user s to report incidents.Creating the record producer as a catalog item seems straightforward, however, I'm confused about how to automatically route t...
Event handler changes not saving in Ui builder
Hi guys,I'm working on Ui builder and when I am adding a link to destination event handler to the page that I built, it doesn't save it and when I refresh it, its disappears. Could anyone help me resolve this?Any help from anyone on this would be muc...
Unable to clone
I cannot clone target and receiving the following error.Which URL shall use as target URL?I am using the one attached and received via email but getting an error
Create Case Greyed out for HR Agent Workspace
Hello, We have an issue where the option to create a HR Case is greyed out when selecting the service Payroll Query in Agent Workspace selecting other services the create case button is not greyed out. It works fine in Standard UI for Payroll Query s...
Survey - Issue with Trigger Condition User Field
Our organization uses the CSM module and aims to send a survey after closing a case. I configured the "Opened By" field for the user, and the survey triggers once the case is closed.However, the requirement is for the case's contact person to receive...
Public Resume not showing anything once made public in my profile and security settings
Does anyone know why the resume will not show once the settings have been changed in my security profile?
Resolved! Creating an OpenID Connect (OIDC) configuration for Single Sign-On (SSO)
Hello my fellow experts,I really struggle to get SSO working with OIDC. Here is what I tried: I created an OpenID Connect (OIDC) configuration for Single Sign-On (SSO) as described in the product documentation. (Create an OpenID Connect (OIDC) config...
