Hey all, my organization is shifting all the applications to ServiceNow and I want to have some training in order to be able to handle them , from what I read it seems like the System Administrator be the most suitable, is it true? did anyone have a...
We are using Azure AD/Entra ID for single sign on (SSO). The group is being created but entries into the sys_user_grmember table has the User but the Group is (empty) and we are also getting duplicate entries in the table. This worked previously bu...
Hi all, I have created an On change Client script on Incident form, on the field 'Severity'.I have just written alert(cmdb_ci'); So, on change of Severity field, it should show me alert. Right?But it is showing error like below: Please help Regard...
If an error occurs on the client side, such as in a client script or UI page, where are the errors recorded?I think there are logs that are recorded in the browser, but are there any that are recorded in a table?I recently found something called a cl...
When an issue occurs with an instance, what else do you check besides the logs below?I'd like to know best practices for investigating issues. <Target table>syslog_transactionsyseventsyslog I always check these three tables, but I don't know what's c...
Hi all, continuing to re-design our Service Portal, I'm trying to make the Menu Bar transparent, so the background image continues to the top of the screen.We are on Washington, and have the SP Enterprise Service Management and La Jolla Branding plug...
I am thinking of implementing a business rule that will interrupt comments and display an interruption message under certain conditions. When I tried it, messages other than the one I wanted to display were displayed (red messages). ↓ I got the m...
When applying filters id does not come back with the desired result.
Query :- How to restrict specific IP address to use specific port only in ServiceNow Discovery Sometime we have observe that Network devices should use only SNMP protocol, but some of the network devices are responding to SSH port as well, because of...
Hi ServiceNow SysAdmin Forum I am learning the ServiceNow PDI Learning Course and the activities, steps etc., as provided in the lesson in the learning course at the URL link -> Outbound Email Configuration | ServiceNow Developers I am following the ...
This is my first post; Thanks in advance for any assistance. I am in the NextGen program and am trying to allow Customers to self register to my portal. I can't figure out where the record is after the "customer" fills out the External user Self Re...
I have 175 users that are currently being imported from AD and authenticating based on that account. I need to make sure those users are switched over to local SNOW accounts so they can still access the instances even when their AD accounts are deact...
Hello Community team, Can someone tell me the Flow States and Flow Status? Thanks in advance
Hi, I just turned on MFA on QA and tried to migrate source changes to PROD and got this error message " Authentication to remote instance failed. The error reported was "Method failed: (https://qa.service-now.com/sys_update_set.do?SOAP&displayvalue=a...
Hi Community, I have a requirement where during a guided tour the user should not be able to click to a different page. If there an option, we can set to allow this? Additionally, if it is possible to only allow a user to navigate to the link specifi...
