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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

Resolved! Security Operations (Unable to view all records)

Greetings.We recently had every user from our SecOps team share the same experience pictured below.  When they attempt to click the "All" link under Security Operations, it only displays a few or so records.  Also, it appears the other rows are there...

RodH58347840403_0-1747064720541.png
RodHill11 by Tera Contributor
  • 1056 Views
  • 2 replies
  • 1 helpfuls

OAuth refresh token expiration

Hi,I have an OAuth app registry entry with the below configuration. It was created 24-Oct-2019. I would expect the refresh token to expire after 100 days (Refresh Token Life span = 8.640.000) but when I look at the refresh token in oauth_credential t...

Update set "ghost in the machine"??

Hey all... This morning I completed an update set in my TEST environment and pushed it to PROD. Then, the fun started happening...... A multi-row variable set that I had removed entirely from several catalog items in the TEST update set was appearing...

davidvetter by Tera Contributor
  • 728 Views
  • 2 replies
  • 0 helpfuls

Flow logic for email replies - ideas and discussion

We have one flow for processing (a) new/forwarded emails, and (b) for processing reply emails.(a) is pretty straightforward - create a task, prepopulate some fields, and assign it to the right team.(b) is more subject to opinion. This is the one I wa...

Maks by Tera Guru
  • 883 Views
  • 1 replies
  • 1 helpfuls

Performance impact of cloning

Do you know how much of a performance impact there is on the source instance when a clone is performed?I'm thinking of running clones consecutively with a few hours between each.In that case, is there a risk of the performance of the source instance ...

bonsai by Mega Sage
  • 1288 Views
  • 5 replies
  • 4 helpfuls

Resolved! About clone spacing

I manage three instances for work: production, semi-production, and development.This time, I will be cloning the production environment to semi-production and development.How much time should be left between ① and ② below?Also, is it possible to run ...

bonsai by Mega Sage
  • 1183 Views
  • 2 replies
  • 2 helpfuls

Service Now capabilities for Tech Support

It’s interesting enough that this is enough study that this is off the grid formality. I am very interested in learning more about the service now opportunity to understand technology and specifically what actual skill I would need to enhance or like...

AdelleL by Tera Contributor
  • 605 Views
  • 1 replies
  • 0 helpfuls

CSA exam questions from latest or older versions?

Hello All,   The latest Xanadu version SNAF training is 12 hours content which is 6 hours less than the previous SNAF versions.   Will the exam questionnaire be from the Xanadu version only or will there be questions from the previous versions as wel...

Jeremy16 by ServiceNow Employee
  • 878 Views
  • 2 replies
  • 1 helpfuls

Fields missing in backend

Hi All, We have a new workflow, that is using certain fields from the portal. However the fields are not showing on the backend form. there are filled in and I've set the fields to be used in the workflow. but they are not there.Any suggestions? Kind...

BarbaraMM by Tera Contributor
  • 560 Views
  • 1 replies
  • 0 helpfuls