ServiceNow Administration Fundamentals - Lab 4.2 Assigning Roles

[sheilaveronessa]

Hi,

I need your help on Lab 4.2, Page 216 in the book, part 7 says: 'Go to Bud Richman's user account and grant him the catalog_admin role". I went to All > Users> then looked at the list and could not find his name on the list, what do I do? He must have a user account but I don't see it and don't know how to update his role? any help with this would be greatly appreciated! Thank you!!

[Dr Atul G- LNG · Accepted solution]

HI @sheilaveronessa 

Try to search with *Bud in the First Name or Name field or userId. 

[rashadali]

let me check

[sheilaveronessa]

Hi, I figured it out, thank you so much for reaching out!