Servicenow dashboard is not showing as a display when I Impersonate other user

erumjabeen
Tera Contributor

When I Impersonate other users I dont get the Servicenow dashboard by default on impersonator profile. How to enable it. Has anyone of you assist me?

 

1.jpg      2.jpg

 

14 REPLIES 14

It is not working with your solution.

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @erumjabeen 

 

The screen shot your as 1st is not dashboard, it is Workspace, so in this case you need to see is the user has role for workspace and you can redirect to workspace as default. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

I didnot ask about the workspace screen. I am asking about the service now screen which is not showing after impersonate the user,assigned the role ITIL too. 

 

Workspace screen is showing by default instead of service now screen

ohh, so you want to show 2nd screen instead of 1st ?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Yes, as a Impersonator