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Resolved! RITM to create a Story

Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?

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Vengeful by Mega Sage
  • 718 Views
  • 4 replies
  • 1 helpfuls

service-nw.com Domain

Can anyone advise on the domain service-nw.com?  Is this related to/used by ServiceNow in any way?  Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...

JMC78 by Kilo Contributor
  • 1070 Views
  • 2 replies
  • 0 helpfuls

Best ways to prepare for the CSA exam

I hope you're all doing well. I'm reaching out today because I have a significant challenge ahead of me - the CSA exam. As many of you may already know, this exam is no piece of cake, and I want to be thoroughly prepared to give it my best shot.That'...

tobo98 by Tera Contributor
  • 2501 Views
  • 6 replies
  • 9 helpfuls

How To Track All Users That Viewed Specific Records

How can a report be generated to show all the users who viewed a specific record within our instance? Even if they didn't add notes, or altered the record (which would add to the activity), how can I build a list of any user who simply looked at the ...

Resolved! Make field Read only in the list view

Hello all, I have a requirement, in a list view, I want to make a field (u_enable) editable to only one Assignment group, On the form view, I have written a UI policy to show the 'Enable' field and make it mandatory, if the Assignment Group is some a...

Lucky1 by Tera Guru
  • 667 Views
  • 6 replies
  • 4 helpfuls

Live Chat Notifications Not Working

Hi, A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat ...

Resolved! How to clone a table

I want to duplicate a table with identical fields within the same instance.You can use the same fields with an extended table, but you don't want the child table's records to appear in the parent table.There are nearly 80 fields that I plan to create...

bonsai by Mega Sage
  • 2988 Views
  • 3 replies
  • 3 helpfuls

Resolved! Hide filters depending on the view

I would like to hide the filter on the list screen when a specific view is used.It is possible to omit the filter in the list control or control it by role, but is it possible to hide it depending on the view?

bonsai by Mega Sage
  • 793 Views
  • 2 replies
  • 3 helpfuls

Pre-Populate Change request field value

Hello all, I have created a URL type field on the change task form.So, once the link is clicked by the user, it will redirect to new Normal Change request form.Here, I want to populate a Select box field value with Yes, on change request form once it...

Pallavi65 by Tera Contributor
  • 1007 Views
  • 9 replies
  • 8 helpfuls

Assignment Group field should not pick inactive groups

Hi,I've an existing script available for Assignment Group field as below: I need to one condition in above existing script as active=true. So, that Assignment Group should pick only active groups. However, the problem is the above BR is in Global tab...

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Resolved! Regarding Licensed/Subscription Roles

We have many subscription/ Licensed roles in ServiceNow Like- ITIL / ITIL Admin. When a new user is coming in system we are allocating him these roles, sometimes we need to have new licenses for these Roles/users [ITIL]. My question is  - When someon...