ServiceNow delay

[Brymo]

Why does it seem that servicenow delays alot of thing at the moment. even PDI requests now take days to be approved

[Dr Atul G- LNG · Accepted solution]

Hoi @Brymo 

There are no specific reasons provided by ServiceNow, but based on experience:

• Many new users are entering the ecosystem via RiseUp and are demanding PDI access.
• Many new features have been released in recent versions, and everyone wants to explore and experiment with them.
• There may also be technical issues on the ServiceNow side, which could be causing delays in PDI allocation.

[Brymo]

Thank you. That explains alot

[Tanushree Maiti]

Hi @Brymo 

Sometimes, you may also receive the following message:

"We're experiencing high demand on PDI requests. Please expect a delay to get your request fulfilled."

With over 1 million members in the ServiceNow community, along with many other users learning and exploring the platform, the demand for infrastructure has increased significantly. This surge in usage has led to system-wide resource throttling.

As a result, Personal Developer Instance (PDI) provisioning has been impacted, with wait times ranging from a few days to more than a week in some cases.