Setting up a Role to show or hide higher level modules from the "All" menu

[smacleod]

Context: We are in the middle of implementation, and we have our group champions/trainers about to start testing in our TEST environment.

I have noticed that there are quite a lot of modules that only admins or other high level users/citizen developers would ever need to see. 

What is the most appropriate way to go about trimming down the options in the "All" menu to just what our service desk/equivalent employees need to do their jobs?

[RohitGeorgV · Accepted solution]

Hi @smacleod 

Access to an application in the All menu is controlled by the application's User role. 

Go to the module which you want to hide -> Edit Module -> Add the required roles

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Regards,

[Uncle Rob]

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@smacleod wrote:

I have noticed that there are quite a lot of modules that only admins or other high level users/citizen developers would ever need to see. 

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Lets take a few examples.  What modules are you seeing that you'd only expect an admin to see?

[Dr Atul G- LNG]

Hi @smacleod 

In ServiceNow, the availability and visibility of modules depend on the role assigned to the user. A user with an admin role can access the maximum number of modules, while roles like ITIL or approver have limited access to specific modules.