Skill set required for serviceNow Administrator and must have SNow Certifications for Admin

kumarswapnil · ‎02-21-2025

What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same. Also share the must have ServicNow Certifications for Admin.

AndersBGS · ‎02-21-2025

hi @kumarswapnil ,

first of all, SNoW is a different software, but I’m guessing you refer to ServiceNow and NOT SNOW? secondly, you should look at this path: https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62... , as this is must have for admin.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG · ‎02-21-2025

Hi @kumarswapnil

I am a ServiceNow trainer and can guide you. The first skill to learn is understanding the correct terminology—it's not "SNOW" but "SN" or "ServiceNow."

There are multiple roles available in ServiceNow. Since you asked about the Admin role, here are some key details:

Start with the basics, like "Welcome to ServiceNow".
Follow the System Administrator Journey on ServiceNow University.
As you progress, you will gain hands-on experience as part of the training.
Once you're comfortable with the platform and processes, consider getting certified.
However, alongside this, start learning JavaScript, which is essential if you want to transition into a Developer role.
After completing the Admin certification, explore micro-certifications like CMDB, Flow Designer, and Integration.
Lastly, keep contributing and helping others—it strengthens your learning!

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · ‎02-24-2025

Thanks for kind words. Keep learning N Keep Growing.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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KowshikP · ‎02-21-2025

sure....!

Mimi Edet · ‎02-22-2025

Hi @kumarswapnil

Get comfortable with the platform by signing up for a PDI and gaining hands-on experience. Follow the System Administrator journey on Now Learning, and leverage YouTube tutorials for additional guidance. Start with the CSA certification (essential for all admins), then advance to CIS-ITSM to deepen your ITSM knowledge.

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

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kumarswapnil · ‎02-24-2025

Hi @Mimi Edet ,

Thanks for your response and guidance!

I have created PDI in ServiceNow Developer platform.

Will checkout youtube and ITSM once i complete ServiceNow Admin Certification

Thanks

kumarswapnil · ‎02-24-2025

Hi everyone, Good afternoon!

yes it was indeed a mistake to write SNow. I was referring to servicenow. And thanks for all your comments.