Skill set required for serviceNow Administrator and must have SNow Certifications for Admin

[kumarswapnil]

What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same. Also share the must have ServicNow Certifications for Admin.

[AndersBGS · Accepted solution]

hi @kumarswapnil ,

 first of all, SNoW is a different software, but I’m guessing you refer to ServiceNow and NOT SNOW? secondly, you should look at this path:  https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62... , as this is must have for admin. 

[AndersBGS · Accepted solution]

hi @kumarswapnil ,

 first of all, SNoW is a different software, but I’m guessing you refer to ServiceNow and NOT SNOW? secondly, you should look at this path:  https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62... , as this is must have for admin. 

[kumarswapnil]

Hi @AndersBGS ,

Thanks for your response and guidance

[Dr Atul G- LNG · Accepted solution]

Hi @kumarswapnil 

I am a ServiceNow trainer and can guide you. The first skill to learn is understanding the correct terminology—it's not "SNOW" but "SN" or "ServiceNow."

There are multiple roles available in ServiceNow. Since you asked about the Admin role, here are some key details:

• Start with the basics, like "Welcome to ServiceNow".
• Follow the System Administrator Journey on ServiceNow University.
• As you progress, you will gain hands-on experience as part of the training.
• Once you're comfortable with the platform and processes, consider getting certified.
• However, alongside this, start learning JavaScript, which is essential if you want to transition into a Developer role.
• After completing the Admin certification, explore micro-certifications like CMDB, Flow Designer, and Integration.
• Lastly, keep contributing and helping others—it strengthens your learning!

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

[kumarswapnil]

Hi @Dr Atul G- LNG, First of all kindly forgive me for mentioning SNOW.

 

Thanks for your guidance.

Uptil now I completed :-

"Welcome to ServiceNow" Module

"Micro-Certification - Welcome to ServiceNow" Module

I am following System Administrator Journey as you said

Currently i am going through - "ServiceNow Administration Fundamentals/CSA" On Demand course

Lastly i really admire your ideology to share and contribute knowledge. Thanks for giving me a great headstart

I would appreciate if i can be in touch in with you for further discussions.

 

Regards,

Kumar Swapnil

Software Enginner 1

HCL-Software

LinkedIn- www.linkedin.com/in/kumar-swapnil001