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SLA Compliance Reports, Widgets, Dashboard

JP Marshall
Tera Contributor

‎06-18-2024 08:07 AM

Help 🙂 I need assistance with a report/widgets/dashboard.
JPMarshall_0-1718723058462.png

Here is a list of requirements I have been asked to show for our ServiceDesk. Does anyone have any ideas for how I can accomplish all of this? I am having a hard time wrapping my head around it.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-18-2024 08:28 AM

Hi @JP Marshall 

 

These statements need to refine actually, these are pure business words, so before we bring these in SN , we need to understand how the customer is measuring this currently. 

 

These are related to SLA, and rating is like the commitments.

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