Hi,I am a Knowledge admin and I would like to be able to "search and replace" strings in our knowledge articles. Use case: In our KBs (article body and short description) we refer to CIs, support groups. application names, etc.We often have to replac...
I have a ui policy (tried also a client script) to hide certain variables if user doesn't have a role. This works properly, the issue is when a user is at a TASK level, and user clicks the 'i' icon next to the requested item to preview the record, th...
- Create a business rule 'Remove Temp Incident Rule' , This should execute only whenever any record removed from 'Incident' table. - Query the incident number from 'incident_temp' table based on removed Incident Number record from 'Incident' table - ...
Who is the recipient of the notification "KM Subscription Group: Article commented" sent when a comment is made on a knowledge article?It appears to be set as an event parameter.Is it a member of the group that owns the article?
What was implemented1. Add “Attached Knowledge (m2m_kb_task)” to the Incident Management form screen in the form layout.2. Link to Knowledge articles and display Knowledge articles in the “Attached Knowledge (m2m_kb_task)” list.What we want to doI wa...
I'm working on a catalog item that should automates the Newsletter Subscription. Every new subscription request after it approves by the user's manager should automatically run a script in the workflow that will copy the highlighted field values as s...
(I've tried looking for this information in ServiceNow docs and have come up empty.) I've created a new flow in Flow Designer. The flow needs to run every 7 days. I've selected the "Repeat" trigger option and specified 7 days in the parameter. My que...
Hello, I tried configuring the 'Stepper' following below document. https://www.servicenow.com/community/next-experience-articles/stepper-component-in-configurable-workspaces/ta-p/2996099 But the status fields are not in sync with the table.(Refer ima...
If you click the back button while editing a record, a popup confirming the screen transition appears.The same is true for client-specification UI actions that transition between screens.However, if you use "action.openGlideRecord" in a server-specif...
Hi folks, We have a support team that previously worked all their tickets from a dashboard report. We migrated to Service Operations Workspace (SOW), and we were asked to convert the dashboards and reports to SOW dashboards. The list reports on these...
I am cleaning up our instance from years before I took over. There are a number of RITM opened from 2021 still. I would like to do a mass close out of these as they are no longer needed. However, if any of these have TASKs that still have not been ge...
I have a workspace client script that calls a script include but doesn't seem to work the same script works on the platform side but not on the workspace side.
users cannot be able to see additional comments in HR agent workspace.what should we do to able to see the additional comments even though if the user is having access or not
Hello all, Can someone help me with code? Scenario:There are three objects.var obj = {a:3,b:9.c:5}var obj1 = {g:12,h:27,I:4}var obj2 = {x:15,y:10:z:7} So, now I need to print all the values into an array in ascending order.Can someone please help me ...
The script contains the following statement:"g_form.getParameter('sysparm_nameofstack');"What does "g_form.getParameter" get?Does it get parameters from the URL?
