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Resolved! Stop loading a huge table

Whenever I open a table that has a huge number of records, obviously there will be a delay. So I close the tab and choose to open another table or the same table with a filter. But this time, all tables are slow because the one I attempted to open ea...

CSA Study Guide

Hello,I'm new to ServiceNow and am in my Journal to be CSA. Do you recommend any tips or helpful videos besides the Udemy one? Thank you!

avsbeats by Tera Contributor
  • 2501 Views
  • 3 replies
  • 4 helpfuls

How to Notify Someone 1 Week Before End Date

Is there a way to send out an email notification to the "Requested By" person on the External Vendor Access request for like a week before the end date is due?  Just notifying that the access will be rescinded soon, giving the person a chance to chan...

msekla by Tera Contributor
  • 2240 Views
  • 32 replies
  • 2 helpfuls

VTB How to remove/hide the Add a Card option on Guided Boards

Hello - Our guided boards for VTB are set to the task (task) table.  When a user creates a new card, it auto-populates a number with TASKXXXXXXX.  The problem this poses is that these numbers are already assigned to Catalog Tasks. If someone was tryi...

angelas by Tera Contributor
  • 756 Views
  • 1 replies
  • 1 helpfuls

CSA Exam Study Length

Hello all! How long do you think would be a good amount of time to study and be fully prepared to take the CSA exam after completing the SNAF and Flow Designer courses?

Felicia B by Giga Contributor
  • 4353 Views
  • 8 replies
  • 1 helpfuls

Issue Upgrading ACC-V for Windows

I'm running into an issue with our ACC agent upgrading on our Windows servers. Currently running 3.2.0 and trying to upgrade to 3.3.1 (SN: Vancouver).  The Agent on the servers will not auto-update when polled for data like my Linux boxes do. I remem...

SteveBaker by Tera Contributor
  • 942 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to get field label information in local language

Get the label information of the dictionary record with the script belowI am localizing to a language other than English, but the values I get are in English.Is there a way to get it in localized language?var dic_rec = new GlideRecord("sys_dictionary...

bonsai by Mega Sage
  • 737 Views
  • 2 replies
  • 0 helpfuls

Change Request - Revert to New UI from Authorize

Hello, I'm trying to get the Revert to New UI functioning from the Authorize state in Change Request management. I can get the UI to appear in the Authorize state using a script include to assess the condition as follows: gs.hasRole("itil,sn_change_w...

Richo1 by Tera Expert
  • 1358 Views
  • 9 replies
  • 0 helpfuls

Resolved! Inbound action - not parsing html

Hi, I have a particular email that contains html in the body but my inbound action is not parsing it as html. Instead it thinks it is plain text and displays the html tags in my incident description field. The inbound action is correct as it works fo...

CCZMAX1 by Mega Sage
  • 1012 Views
  • 4 replies
  • 4 helpfuls

ATF vs Test Management

Hello cummunity team, Can someone tell me the difference between ATF and Test Management???? Thanks in advance. 

Case record with 'undefined' sys_id

I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?

ThunderDev by Tera Guru
  • 1032 Views
  • 5 replies
  • 0 helpfuls

Resolved! Fields Value undefined

Hello, I have a BR to create Change Request from our Requested Item.But the result of the Description field in Change request is like thisThe expected result should be the value fill up by user like below.  

Vengeful_0-1710483638720.png Vengeful_0-1710483459733.png Vengeful_1-1710483531316.png
Vengeful by Mega Sage
  • 606 Views
  • 4 replies
  • 2 helpfuls