SMTP Setup in ServiceNow - Cannot Connect to SMTP Server (Authentication Unsuccessful)

AdamSaniS
Tera Contributor

‎02-25-2025 01:08 AM

Hello Experts,

 

I received this error when setting up SMTP email (We want to use custom domain, not the default one, hence why we set up a new one). Hope the screenshot clarifies:

AdamSaniS_0-1740474255429.png

 

  1. Is it because we do not have App Password? Follow up question is, if we do not want to use App Password, is it possible to configure a SMTP?
  2. Connection Security - Is this one free to choose from ServiceNow fields? or need to match some other values from Outlook side as well. Is there any configuration?

Thanks a lot!

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Dr Atul - LNG
Tera Patron

‎02-25-2025 06:40 AM

Hi @AdamSaniS 

 

I think , for SMTP password is must, Like we did in PDI with gmail. 

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