sn_customerservice_case - How to only show assignment groups that the assigned to user belongs?

[Jori]

does anyone have insight how to configure case form to show only assignment groups that the assigned to -user belongs?
i want to restrict the number of options that the assignment group field has.

servicenow docs has example for incidents but that does not seem to work for cases even when they are both extends of the same task table.

[Punit S]

Hi Jori Simola,

To configure a case form in ServiceNow to show only assignment groups that the assigned to user belongs to, you can follow these steps:

1. Navigate to the "Case Form" in the ServiceNow interface.
2. Click on the "gear" icon on the top right corner of the page to access the form configuration options.
3. Click on the "Configure" option in the drop-down menu to open the form configuration settings.
4. In the form configuration settings, scroll down to the "Assignment Group" field.
5. Click on the "Edit" button next to the "Assignment Group" field to edit its properties.
6. In the Assignment Group field properties, under the "Default Value" tab, select the "Dynamic" option.
7. In the "Dynamic Default" section, click on the "Add Filter Condition" button.
8. Set the filter conditions to "Active is true" and "Members is current user".
9. Save the changes and close the Assignment Group field properties window.

These steps will limit the options displayed in the Assignment Group field to only those groups that the assigned to user belongs to. If the user is not a member of any group, then the Assignment Group field will not show any options.

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit

[Jori]

Hi,

in step 3. do you mean the "Configure Dictionary"?
in step 6. i opened the assigment group and the default value is string field. there are no dropdown menu for dynamic rule. Or do you mean In Assignment group referece specification to select the reference qual conditions to be set as dynamic?
could you please provide screenshots of these steps? 

-Jori