SNPI - LDAP Server Setup

[PavankalyaS2837]

while connecting the LDAP server getting the error , the error attached below screenshot

[Dr Atul G- LNG · Accepted solution]

Hi @PavankalyaS2837 

It looks like an LDAP server issue within the lab instance.
It’s better to log a learning case under Help Center so that the team can guide you.

[Hemanil]

Please assist on how to reach Help center.

[Dr Atul G- LNG]

Hi @Hemanil 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Hitesh_Mourya]

Hello @PavankalyaS2837 ,

In the Class LDAP Server record, modify the following fields:

Starting Search Directory:ou=Users,dc=snc,dc=com

On the 'Class LDAP Server' LDAP Server form, scroll down to the LDAP OU Definitions Related List and open the Users record.
and then udpate the RDN: ou=CloudDimensionsDev

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