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08-18-2025 02:04 AM
while connecting the LDAP server getting the error , the error attached below screenshot
Solved! Go to Solution.
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08-18-2025 07:25 AM
It looks like an LDAP server issue within the lab instance.
It’s better to log a learning case under Help Center so that the team can guide you.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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08-18-2025 07:25 AM
It looks like an LDAP server issue within the lab instance.
It’s better to log a learning case under Help Center so that the team can guide you.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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2 weeks ago - last edited 2 weeks ago
Hello @pavankalyans ,
In the Class LDAP Server record, modify the following fields:
Starting Search Directory:ou=Users,dc=snc,dc=com
On the 'Class LDAP Server' LDAP Server form, scroll down to the LDAP OU Definitions Related List and open the Users record.
and then udpate the RDN: ou=CloudDimensionsDev
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Hitesh Mourya
