SNPI - LDAP Server Setup

pavankalyans
Tera Contributor

while connecting the LDAP server getting the error , the error attached below screenshot

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @pavankalyans 

It looks like an LDAP server issue within the lab instance.
It’s better to log a learning case under Help Center so that the team can guide you.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @pavankalyans 

It looks like an LDAP server issue within the lab instance.
It’s better to log a learning case under Help Center so that the team can guide you.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hitesh_Mourya
Tera Guru

Hello @pavankalyans ,

In the Class LDAP Server record, modify the following fields:

Starting Search Directory:ou=Users,dc=snc,dc=com

On the 'Class LDAP Server' LDAP Server form, scroll down to the LDAP OU Definitions Related List and open the Users record.
and then udpate the RDN: ou=CloudDimensionsDev

If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards,
Hitesh Mourya