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State didn't change to Resolved

rakshandaso
Kilo Explorer

3 hours ago

When Assigned to person changes the Assignment group and state to Resolved at the same time and then saves the record. State didn't change to Resolved instead it changes to In progress. We have check all the ACLs but it seems there is no issue with ACL. Please suggest what is going wrong or what can be done in this case.

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1 REPLY 1

Anand2799
Tera Guru

2 hours ago

Hi @rakshandaso ,

 

Check if there is some business rule running onChange of Assignment group which is overriding state to In Progress before updating record.

 

Thanks

Anand

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