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State didn't change to Resolved

rakshandaso
Kilo Contributor

3 weeks ago

When Assigned to person changes the Assignment group and state to Resolved at the same time and then saves the record. State didn't change to Resolved instead it changes to In progress. We have check all the ACLs but it seems there is no issue with ACL. Please suggest what is going wrong or what can be done in this case.

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2 REPLIES 2

Anand2799
Tera Guru

3 weeks ago

Hi @rakshandaso ,

 

Check if there is some business rule running onChange of Assignment group which is overriding state to In Progress before updating record.

 

Thanks

Anand

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AndersBGS
Tera Patron
Tera Patron

3 weeks ago

Hi @rakshandaso ,

 

Most likely a "before" business rule that is stopping the logic.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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