Stock Rules

[Sheetal_2023]

Hi 

I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. 

Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5

I then changed the State from "In Stock" to "In Use" 

So now there are 0 in stock and the stock rule should kick in. But the Manager does not receive email.

Any ideas why the manager doesn't not receive any emails, is there something wrong with the setup?  Should there be something triggering the stock runner rule? Any advice is appreciated.

Thanks Sheetal

[Mark Manders]

How is your notification set up?

[Sheetal_2023]

Hi Mark

Thank your for your response. Here are screenshots of how the notification has been setup. The notification is called Asset Restocking.

Sheetal

[Mark Manders]

The event is set trough a script include (ProcessStockRules) and that script include is triggered from a scheduled job (Stock Rule Runner) that is scheduled to run once a day (on my OOB instance). So I think it will just check once every day.

This does make sense, because you don't want to get an email that you need to order 10 new iPhones at 10am, followed by 5 new MacBooks at 1pm and right before you leave for home, the adapters are running low. That could end up being 3 orders to the same supplier, asking for the shipping rates 3 times. 

[ersureshbe]

The following notification template supports for your requirement. Pls check associated event trigger condition and verify. Additionally, you can check email logs and confirm email triggered and not send to requester.