Hello Community,I’m looking for advice on how to effectively track and measure the performance of developers in ServiceNow. Specifically, I am interested in understanding the best practices and tools/plugins available within ServiceNow to monitor dev...
In the UI Action, "Delete", on the cmdb_ci table, the condition is:current.isValidRecord() && current.canDelete() && JSUtil.nil(RP.getParameterValue("sysparm_changeset")) (1) I need to know what role is being required by this Condition: Bear in mind ...
We have defined an on-call schedule and a rotation. Following the instructions here https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/administer/on-call-scheduling/task/enable-subscribe-calendar-oncall.htmlwe have sent out su...
Hi,I am trying to find the trigger for this notification. After investigating, I found the trigger event in the "Fired by" section, which says, "Script include after verifying user in Password reset flow." This is where I got lost—I don't know where ...
Colleague has created report but it is not visible to users that he gave permissions to.He don't know how to share reports from the dashboards as there are no buttons for that.Does it require any specific role?
Hello fellow Admins,I have a client who is requesting to integrate Darktrace in our instance. I have a couple of questions about the integration:1. Do you have experience with this particular integration?2. Are there any things I should be aware of o...
How can i check to see if SAM and Ham is enabled in my instance?
There are a large number of flows with the "Waiting" status.All of the waiting parts are "Wait for a duration of time".Do other flows not operate while waiting with this action?I think a timer is set for each "Wait for a duration of time" in the flow...
All flows using "Timer is scheduled to wake up" are waiting."Wait for a duration of time" displays "Timer is scheduled to wake up".Is it possible to check what has been scheduled?It also seems that the schedule is delayed.Is it possible to change wha...
I'm wondering which of the two methods below I should use to update a field.I think they have the same effect, but which one is recommended?I don't fully understand the specifications of dot walk, but if it is implicitly converted to "setValue", I th...
Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...
Hi, How can I bring the "Switch to Classic UI" while creating new reports as shown in the image?Please refer the attached image too.
We have a catalog item and when request is approved, it will create Story. Then when Story is Closed, it will create Change request. Change request is created, but there is an error: Conditon 'Condition: current.u_customer.changes()' in business ru...
My user table is a hot mess right now and there are duplicates lying around. If you are curious to read my investigate thesis, I have attached a PDF doc herewith, to understand where I am coming from, but my basic question is the one in the subject a...
Hello, I have to create many reports and list view for items (e.g. risks, controls, incidents etc) for certain filter conditions, e.g. over 40 number of entities. Instead of manually each time type in the over 40 entity names, how can I re-use the ...