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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

ServiceNow Component Generator GPT

Dear ServiceNow community, For those working with ServiceNow, here’s a potential game-changer: the ServiceNow Component Generator GPT – designed to streamline your component-building process! Whether it's Business Rules, Client Scripts, UI Policies/A...

Resolved! Flow Designer Custom action - 'lookup record' step

Hi, I have a 'Create Record' step in a custom action that creates a record in the required table.  My next step is a script and I want to use the sysid of the created record in the script but is does not appear to work when I do var sysid = inputs.fd...

CCZMAX1 by • Giga Sage
  • 2201 Views
  • 2 replies
  • 2 helpfuls

Exclude local service accounts from cloning

Hello Everyone, we have few service accounts on our non-prod instances and need them retained after clone. Also need to retain non-prod pwds for few users including sys_adminplease advise how to achieve this. TIA

CV1 by • Tera Contributor
  • 747 Views
  • 1 replies
  • 0 helpfuls

New to the Platform

Are there any trainings that anyone could recommend for me to start with since I am new to using ServiceNow in the admin role?

omarainirio by • Tera Contributor
  • 1364 Views
  • 4 replies
  • 1 helpfuls

Section collapsing in SOW

Collapsed sections in the Incident (Details) form are driving our support agents nuts. They will inadvertently collapse a section and hunt up and down for the field they want to view/amend. Eventually they find that it's in a collapsed section, locat...