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Forum Posts

Need Some CMDB Advice For Incidents

We utilize the CMDB in ServiceNow for a handful of items. We mostly have computers, iPhones, pagers, healthcare devices and applications. Most of all items entered into the CMDB are manual entries or imports depending on the item. Over the past month...

Casey23 by Tera Guru
  • 493 Views
  • 1 replies
  • 0 helpfuls

Resolved! Event registry issues/inquiry

Hi everyone -- hoping for some insight regarding a problem I'm having triggering an event to send an email notification.I created an event called "sc_req_item.updated" and I modified the "Update Request Item" OOB Inbound Email Action to fire the even...

jMarshal by Mega Sage
  • 1164 Views
  • 5 replies
  • 1 helpfuls

Rejection Workflow activity

 I have a new catalog item where it has multiple approver based on the selected item.I need help how to put in the workflow that if one of the group approval rejected the request and the rest are approved, it will still generate catalog task that in ...

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Vengeful by Mega Sage
  • 730 Views
  • 3 replies
  • 0 helpfuls

How to check the Users sync time

Hi everyone, As we know users will be synchronized from AD to service-now. And the updated field on the user table will provide us the time the users got updated from AD. But my manager is asking if I can contact AD team and ask them whether if they ...

Pallavi65 by Tera Contributor
  • 864 Views
  • 7 replies
  • 0 helpfuls

ServiceNow Administration Fundamentals Course

Edit (no option to delete my question): Disregard, I found the answer in this article KB0011256.  Happy Monday All! I'm hoping someone can provide clarification on the SysAdmin path. Last year, I took, what appears to be, the older "version" of the F...

Assignment group field is not cleared if I change the category

I have multiple categories on my Incident form.For 3 of thoe categories, I have an Assignment Rule set that if the category is A, the assignment group should be set to Team A. Similarly for Categories B and C. But for the rest of the categories, ther...

Ghata by Tera Contributor
  • 633 Views
  • 3 replies
  • 1 helpfuls

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

Vipin Verma3 by Tera Contributor
  • 1149 Views
  • 3 replies
  • 3 helpfuls

User presence - integrate with Microsoft

Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of o...