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Email client template

Is there a limit to the amount of email client templates you can add to a table. I am currently facing an issue where my email client templates are not applying. I have set conditions to specify which template applies however it is not working as exp...

SNOWPie by Tera Expert
  • 531 Views
  • 3 replies
  • 0 helpfuls

Cloning: Preserve Completed Global Update Sets

The ServiceNow Clone Profile page page has the option to "Preserve in Progress Global Update Sets" but it does not have the option to Preserve Completed Update Sets. This can be done by excluding tables sys_update_set and sys_update_xml. There would ...

mike555 by Tera Expert
  • 1006 Views
  • 4 replies
  • 0 helpfuls

Resolved! Database view for incident and ar_incident tables

Is it possible to join an archive table in a database view? I have a request to create a report that would include records on the archive table and the incident table.  Creating a report for both tables is preferred over changing our Archive Rules fo...

User175049 by Mega Guru
  • 2159 Views
  • 8 replies
  • 1 helpfuls

Resolved! Locating data source

Hello, This might be a stretch to find out, but I wanted to try.  We have data that was imported / uploaded to the cmn_location table throughout the years. Everyone associated with that time is no longer with the organization. So now we are trying to...

User175049 by Mega Guru
  • 2197 Views
  • 3 replies
  • 4 helpfuls

Resolved! Employee Center Breadcrumbs

Hello, Within our 'Employee' taxonomy we have a child topic called 'Technology' which in turn has a child topic called 'Change & Adoption' for our training team to use. We would like to create sub-pages within the 'Change & Adoption' child topic for ...

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Resolved! I want to suppress OOTB notifications for specific catalog items

I don't want to send OOTB notifications "Request approved" or "Request was opened" when I submit and approve a specific catalog item.I wanted to control it with the condition field of the notification, but it doesn't work, I tried setting the followi...

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bonsai by Mega Sage
  • 1423 Views
  • 7 replies
  • 2 helpfuls

CSA Exam prep

Hi All I just booked an exam for the CSA. and I have finished the training last year. and have'nt got any chance to work in servicenow Ecosystem. I have booked an exam, as the voucher is expiring next week. Can anyone please guide me how to prepare f...

can we query sys_history_line table ?

Hi All, need suggestion on query sys_history_line table, is it a good idea to do so. As the table contains huge number of records, which keeps growing. So if a business requirement needs to query this table, shall we decline the requirement. or can w...

Resolved! Security incident field/table query

We have a Security incident field to the incident form and a Security Incidents table, our client wants it to be visible only to their group. Can this be done via ACL?  

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Vengeful by Mega Sage
  • 599 Views
  • 5 replies
  • 2 helpfuls

Resolved! Trouble Getting Variables For A Notification

Complete newby here so please ignore my ignorance.    We have a termination workflow that has recently been updated to send out a notification to an HR admin group.    This new notification is sent out pre-approval when a checkbox indicating an emerg...

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Alan42 by Tera Guru
  • 1020 Views
  • 10 replies
  • 8 helpfuls