Make variables mandatory during approval
I have a requirement that make variables mandatory during approval.When Approval is RequestedThese variables should be mandatory before the approver can approve the request. How to achieve that?
Forum Posts
Seeking Advice on Pursuing System Administrator Path in ServiceNow
Hi everyone,I recently obtained my CSA and am currently an intern/SkillBridge participant working as a Technical Consultant at ServiceNow/Insource Inc. I'm looking to transition into a System Administrator role.Any advice on certifications, skills to...
Resolved! Adding data from a custom table to a catalog item
I've created a custom table that will be cleared and updated every few weeks with employee vacation data. I need to populate a field on a catalog item with a field named 'vacationbalance'. I've created a script include named ‘VacationHoursFetcher...
CSA Capstone Project PDI
Hi, I just completed the CSA training and would like to work on the Capstone Project. I am feeling very unintelligent asking this but how do I sign into my PDI instance that I have requested? I get the following message – “Username or password invali...
Unable to publish Catalog Item. Stuck at "in review" state
I am doing System Admin course and stuck at publishing the Catalog Item (error attached in screenshot). I followed all the steps of the Catalog Builder and submitted the catalog item but it didn't become active and is in "In Review" state. Please hel...
Issues\questions around multiple custom URLs
Hello all, I'm just wondering how people are dealing with issues that might arise from using multiple custom URLs for different portals.(https://docs.servicenow.com/bundle/washingtondc-platform-security/page/integrate/authentication/concept/custom-ur...
Resolved! Can I set a user's password via a script?
I want to create a large number of users using an import set.I can create user records, but I'm having trouble setting the initial passwords. I'm trying to set the passwords all at once using a repair script, but it's not working.Is it possible to se...
After Vancouver update we get this error The resource was preloaded using link preload but not used
After Vancouver update we get this error message in console:The resource https://XXX/uxasset/set-cache-buster/1692590428528.js was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has a...
Resolved! I want users with "ITIL" permissions to see inactive users
Currently users with "ITIL" permission can only see active users in the user list.I want to be able to see inactive users as well.Where is the control implemented?
Controlling the display items of the UI action "Show Schedule"
I want to control the visible items on the visible calendar screen with the following UI actions:Where can I adjust this?Is it a UI page? A widget? https://Instance_name/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D9e8fe34d530d211029d...
Resolved! Update Additional comments on the incident
Hello all, I am trying to update Additional comments on an incident from Test to Test 123.I changed in sys_journal_field table and sys_audit table, but invain. Can someone help me how can I achieve this? Regards,Lucky
Resolved! Creating a new parent group and need to move several groups currently under a different parent group
Hi! I've been requested to create a new parent level group and to move several groups (currently under another parent group) to be under this new group instead. Because all these groups have roles and inherited roles and roles inherited from parent g...
Servicenow Roles & License and its cost.
Can someone please assist me with the servicenow roles and the license associated with them?Searched but cannot find one concrete article or prod documentation.
AzureAD Provisioning - prevent user deletion
Hi, I'm looking into leveraging the AzureAD User Provisioning (already using the AAD SSO for login).https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorialThe one thing that concerns me the most is that use...
How to cancel a single SCTASK not the whole RITM upon rejection
I have a workflow where it branches to multiple approval groups based on 'if' conditions and then onto individual tasks after each approval request. After all the SCTASKS are complete or cancelled, then the flow goes back into a join and the RITM is...